WORLDLINE_REGISTRATION_DOCUMENT_2017

D

Corporate Social Responsibility report Being a responsible employer

My Skills development withinWorldline: Learning@Worldline

D.3.4

[GRI 404-1] and [GRI 103-2 Training and Education]

D.3.4.1

The global Training Plan

policies), Finance, Rainbow & risk management, Contract management Methodology for business Managers, Soft skills (conflict management, negotiation). Additionally, in 2016 and 2017, a Data Science certification program was provided by the University of Passau. This is a two week program providing an introduction to Data Processing and Data Analysis. D.3.4.1.2 Launched in 2015, the Worldline Sales Academy aims to strengthen the Company competitive advantage by giving its sales staff the opportunity to develop their skills, increase their sales performance and customer relationships, enrich their knowledge of the market, and foster their personal growth. The Worldline Sales Academy includes a global catalog based on both global and local needs. Worldline starts working on sales techniques as well as on soft skills. Worldline has also launched training on payment, with a certification, for all its sales employees. In 2017, 248 sales employees participated in sales training courses such as Salesforce training (their new CRM tool), Financial related training, Payment for sales or prospecting and pitching to win. Worldline also organizes a Sales Event, which is an annual 2-day-business-and-teambuilding event. This year, it was organized in Barcelona area on March 14 and 15, 2017, gathered 250 sales employees and managers, selected from all Worldline and equensWorldline countries by local managers. This second Sales Event aims to present Worldline business challenges and new tools for salespeople. Through teambuilding, sharing sessions and the setting of a Pitch Club competition, this event also aimed to strengthen the sales community and network, to give visibility on market challenges and to encourage best practices and knowledge sharing. Sales Academy For a number of years Worldline has successfully the conducted Lead! Program – the Leadership Development Program – dedicated to the needs of the managers in local countries and considered as a best practice. This program purses the following strategic targets: Effective leaders develop a level of self-awareness and ● capacity to monitor their own learning and development because they know that leadership attributes can be defined, learned, practiced, improved and passed on to others; Create a common understanding of leadership; ● Have common criteria in order to establish a Worldline ● culture; Define guidelines for managers in order to understand their ● role in the organization and be able to make the link between the vision of Worldline and their daily job; Clarify to employees what they may expect from their ● managers. Company and leadership culture D.3.4.1.3 Lead Program

The Worldline Training Plan was developed based on three priority areas for 2017: to strengthen the technological expertise (IT delivery) of its employees, enrich the skills of the sales teams, and develop leadership in order to help managers grow in their jobs. D.3.4.1.1 Worldline strengthened the technological expertise of its employees by identifying both internal and external certification programs. It achieves 2727 internal and external certifications in 2017. Worldline will continue to put a strong focus on the internal and external certification in 2018. Below is an overview of the certifications that Worldline proposes. Technological expertise/ITdelivery

FOR INTERNAL CERTIFICATIONS:

Scrum internal certification:

184 certifications in 2017 38 certifications in 2017

Secure Coding Ready:

Agile Awareness: 51 certifications in 2017 What should you know about payment?: 38 certifications in 2017 Launch of PCI in former Equens: 733 certifications in 2017 Payment certification: 971 certifications in 2017 Contract manager certification for business managers: 27 certifications in 2017

FOREXTERNAL CERTIFICATIONS

Prince2 foundation: Prince2 Practioners:

76 certifications in 2017 46 certifications in 2017 45 certifications in 2017 71 certifications in 2017 111 certifications in 2017

ISTQB:

Scrum external certifications:

ITIL:

Project management Academy Within the framework of the global PM Academy, Worldline continued to introduce the Internal PM certification in the different countries. The main goals of the internal certification are to leverage the level of skills of project manager and homogenize the practices of project management; Human Resources and business assessors in different countries as well as Certification centers were organized. Worldline has 41 certified project managers at the moment. The Contract management Certification was designed together with the Legal, Compliance and Contract management department and built jointly with Atos University to help especially business Managers, through online courses, better perform contract management activities in the daily operations of the accounts. This certification covers the following areas of knowledge, which are directly related to Contract management: Legal & Contracting (Key Contracting Principles and main legal Contract management Certification

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Worldline 2017 Registration Document

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