WORLDLINE_REGISTRATION_DOCUMENT_2017

Corporate Social Responsibility report Being a responsible employer

D.3.4.2

Other training initiatives [GRI 404-1]

In November 2017, a third international LEAD program was launched to include participation of both Worldline and equensWorldline managers from eight different countries. Furthermore, in 2017 a first International Lead Excellence program was also launched. Worldline is acting in a highly competitive market and is currently going through a phase of massive change and growth initiatives. In this environment in which giving a strategic orientation is key, leaders have to build the capacity to successfully act in the VUCA-World (Volatility, Uncertainty, Complexity and Ambiguity world), displaying their leadership with respect to multiple stakeholders and boost their impact as leaders with respect to their different roles. This program includes strategy development and entrepreneurial attitude as well as risk management issues and aligning the organization to the developed strategy. The first group started in November 2017 with 18 managers from both Worldline and equensWorldline. Worldline is also pursuing local implementation of the “Lead! Induction” program. This is a further variant of the “Lead!” program for local and new managers. Since 2006, 1011 managers have taken part in the program in 72 groups. The goal is to train about 75 managers per year. TeamLeader Curriculum In 2016/2017 the Atos Team Leader Curriculum was launched within Worldline. This curriculum aims to enable the Company’s first time managers and team leaders to create high performing teams, develop customer satisfaction, manage risks and drive collaborative innovation. The Team Leader Curriculum adds significant value by preparing team leaders to handle leadership challenges as well as serving Worldline clients the best way possible. Pilot programs were launched in France and Belgium for testing and to adjust, where applicable, to Worldline’s needs. Essential program for managers All managers of Atos group are key for the success of the Group and for attaining its Ambition 2019. As managers face multiple challenges in their role, a new training program was offered in 2017: the “Essential Training for Managers – Internal First.” The e-learning training is dealing with the critical aspects of people development and internal hiring. This will be complemented with an onsite workshop at the major locations later on in 2018 to enhance and practice the skills learned. The e-learning is the first adaptive e-learning module. This means that the modules provide individuals with different content and questions based on their knowledge and responses. No two people receive exactly the same screens and understanding is validated and tested as the learner moves through the module. Change management Workshops are also organized every year to help managers understand their new environment, any changes that have occurred and how to

The development strategy in Worldline offers its employees access to a wide range of training courses in a catalog covering relevant and strategic matters (Information Technology, Project management, management and Leadership, Sales and Marketing, Risk and Quality management, Communication, Personal Development and Functional) and via the Atos University catalog that is available online to all employees. In 2017, the new e-learning platform has provided employees with over 15,000 on-demand & custom e-learning modules in multiple languages. Worldline is also interested in new ways of learning such as MOOCs (Massive Open Online Course), an online course aimed at unlimited participation and open access via the web. Employees can follow these high quality trainings during work time. Worldline offers other specific programs, as presented here below. Transconstellation This is a 16 day talent development program leading to a postgraduate level diploma in Financial Services management. The program was developed in Belgium with four other financial sector companies and the support of an external partner. It is designed to provide an introduction to the fundamentals of financial analysis and principles, project valuation and the market’s players. Started in 2004, Transconstellation has already admitted 57 employees in the program, including three participants in 2017. During this program, attendees will select a business project to work on. They will present the outcome to the top management and sponsors at the end of the program. Knowledge of the fundamentals Key to the success of Worldline ambition’s to become one of the top payment companies is its ability to deliver excellence in all its operations. To achieve this in day-to-day tasks and meet their customer commitments, it is critical that all Worldline employees work together and consistently follow the Company’s compliance policies. Thus, Worldline focuses every year on compulsory training in the following areas: Safety and Security, Code of Ethics, Data Protection, Customer Satisfaction and a “PCI-DSS” training course especially focused on Worldline’s core activities. In 2017, these courses were refreshed, such as the new Code of Ethics module that was launched to familiarize all workers with best-in-class ethical behaviors within the whole Atos group. In October 2017, a new data protection course was also launched. In 2017, from the Worldline’s employees 6962 completed the Data protection course, 7200 completed the Code of Ethics course, 7233 completed the Security & Safety Awareness course and 7212 completed the PCI DSS course. In 2017, 108 managers attended the Code of Ethics–ETO²S training.

D

smooth transformation within the organization. In 2017,724 managers have completed the training.

117

Worldline 2017 Registration Document