WORLDLINE_REGISTRATION_DOCUMENT_2017

Corporate Social Responsibility report Being a responsible employer

Moreover, against the background of the recent equensWorldline joint venture, management initiatives were specifically strengthened in order to facilitate integration. For example, the equenWorldline management team in France and some international managers gathered during a two-day seminar. The goal to move forward together in this new joint venture context was successfully achieved. Global and local newsletters or magazines to provide ● Worldline business and well-being related information to all employees on a regular basis. In addition to global newsletters managed on a world-wide level, some entities issue their own publications like the monthly newsletter “Sabías que” in Spain (launched in 2017) or the bi-annual Worldline-India Magazine that focus both on the Company’s business news as on employees’ contributions. D.3.2.3.2 Bottom-up initiatives include the following three different actions: Establishing working groups to encourage dialog and ● better understand employee expectations. Worldline France has been a pioneer in this regard by implementing the “Bottom-up initiative” that consists of ten working groups that help to understand everyday reality and identify areas for improvement. More than 110 volunteers have joined these working groups to address issues in the WellBeing@Worldline program (notably topics such as communication, sharing, recognition and working conditions). These working groups represent a special channel for communication with employees as the participants are regularly informed about latest events and other changes in the Company. One of the new actions that resulted from this initiative is called “innovative management,” whose goal is to train managers in new methods of management and collaborative sharing based on agile techniques. A pilot program was carried out in November 2017. Similar initiatives have been organized in other regions such as the Dhamaal Buddies meetings in India, the HR Newsflash webinar for all managers in Belgium (launched in 2017) or the Culture Program in the Netherlands that consists in brainstorming around the appropriation of Worldline values for newcomers (especially for Paysquare employees) in order to ease and give meaning to their integration. Recognition actions. The new Accolade Reward Program ● launched in 2016 and carried out in 2017 aims to strengthen the sense of belonging and recognition among employees. This program consists in enabling each employee to reward a colleague or a team that stands out for their work and involvement within the Worldline Group (a successful project, a commitment from a team, etc.). There are four types of Accolade Rewards: three individual rewards (gold, silver and bronze) and one team reward “Champagne”. The first 2017 Accolade reward program in France resulted in 55 awards given by the employee representative jury out of the 67 applications received. A total of 234 employees were rewarded: 46 individual awards (13 gold, 17 silver and 16 bronze) as well as 9 teams including a special prize of the Jury awarded to the operating teams “First Line support of Vendôme and Seclin.” Beyond the numbers, Accolade rewards have confirmed the commitment of employees to appreciate, highlight and say thanks to their peers, across business line (43% of cases). This initiative was also implemented in Spain, LATAM countries and the UK (together with the Worldline Star program). Bottom-Up initiatives

In addition, Worldline Luxembourg is well represented in the Innovation Award category (winning an innovation award three years in a row and Worldline India has its Spot Awards that reward employees on the floor during the workday for an extraordinary achievement or putting in extra effort to achieve business goals. More generally, India and LATAM regions celebrate employees completing long service in the organization (5 years, 10 years, 15 years & 20 years, etc.). Working conditions actions. ● Worldline constantly strives to improve the work environment of its employees, whether through the renovation of the building planned in Belgium or the different work practices that improve motivation and productivity (such as the pilot “No meeting day” that is ongoing in MTS Business Lines in Worldline Iberia every Tuesday afternoon) and foster a work-life balance (such as the development of remote work). initiatives The networking and teambuilding activities can be divided in the different following types of action: Networking events are organized in all regions, in the form ● of the “Fresh Connection” event in France and “Young Worldline” Belgium (gathering trainees, interns and young employees), regular different events in the UK (Sports Days, Cinema Events), regular informal sessions in the Netherlands (notably to ease Paysquare employees integration), “happy hours” after work in Germany (to celebrate contracts won) or through the “Fun Committee” in Luxembourg. These initiatives are often completed by an annual party/special day or a teambuilding event, such as the New Year’s Evening Party in Germany, the Annual Event in Luxembourg or the Republic Day and Independence Day celebrations in India. APAC countries like France also put a special focus on networking with local universities to promote Worldline brand and facilitate future recruiting. Additionally, France set up in 2017 Christmas decoration competitions involving more than 500 people. In Germany, health events are organized regularly. In India, celebrations happen throughout the year such as Diwali celebrations, the Traditional Day or the Dandiya Evening or the Women’s Day celebration. For this latter event, a representative of Art of Living held in 2017 an educative session for women with a one-hour self-defense training session; Sportive events are also highly valued as part of the ● well-being program. France and the UK organize “Corporate Games,” inter-company sporting events where employees proudly representing the Company colors are organized. In France, the games gathered for the second time in 2017, involving 28 employee participants in a-three-day competition. In addition, Worldline participates in different runs such as the Corporate Chase in Frankfurt. The Company is notably involved in the Standard Chartered Mumbai Marathon. Worldline India also organized its first own marathon in 2017 at the end of the “Health Week.” Over 120 employees participated in this run held in Sanjay Gandhi National Park in Mumbai and induchess Delhi with two routes (5 km and 10 km). Football and cricket tournaments were held in 2017 in India with enthusiastic participation from Worldline employees. Networking and teambuilding D.3.2.3.3

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Worldline 2017 Registration Document