WORLDLINE_REGISTRATION_DOCUMENT_2017

D

Corporate Social Responsibility report Being a responsible employer

D.3.2.2

Taking into account employee expectations [WL4] and [AO2]

Employee satisfaction – Great Place to Work survey ® [AO2]

2017

Great Place to Work ® Trust Index

58%

Great Place to Work survey ® [WL4]

2017

Response rate

77%

2017

management trusts people to do a good job without watching over their shoulders

71% 67% 46% 50% 41%

People here are given a lot of responsibility

management shows appreciation for good work and extra effort management genuinely seeks and responds to suggestions and ideas management involves people in decisions that affect their jobs or work environment

Bottom-up initiatives to encourage dialog, better collect ● employees’ expectations and foster the employees’ team spirit; Networking and teambuilding initiatives, in addition to ● the annual wellbeing@worldline week organized in all countries, during which many different activities are proposed each day, from the health day (with healthy breakfast and workshops on health related topics), to the strategy sharing day, or the festive day with funny activities. D.3.2.3.1 Indeed, reports from the GPTW survey showed a strong need for information and communication on news and business strategies among employees, across all countries. Therefore, two different kinds of actions have been implemented: management roadshows to better communicate about ● the Company vision and challenges. For example, at least once a year, the Manager of Production Services organizes General Meetings in the main European sites to present the strategic guidelines. All entities have implemented their own management roadshows to share top management’s vision and forthcoming challenges, wherever it was possible: whether with the annual Claude France General Meeting in France, with the Town Hall meetings in Belgium, India and LATAM countries, with the quarterly executives roundtable at each site in the UK or with the “World Café” workshops in Belgium to enable employees to discuss vision and strategy with their management. Each region set up one or more management sessions per year that highlight business priorities, insights, the management vision, ongoing projects and achievements. Another appreciated initiative is the CEO Breakfast organized mainly at European sites and in France. Top-down initiatives

In addition to holding formal discussions with staff representative bodies, Worldline asks all of its people to complete the annual satisfaction survey entitled Great Place to Work®. This international survey, which is administered by the independent Great Place to Work® institute, provides a detailed view of employee objectives and expectations and the areas for improvement that they would like to see the Company address. The survey is structured in five dimensions: credibility, respect, fairness, pride and camaraderie. In 2017, 20 countries took part in the Great Place to Work® survey, representing 94% of Worldline’s employees [AO2]. The response rate for the participating countries was between 60% and 100%. This clearly means that the results obtained can be considered as representative. A global action plan will be established for Worldline and each individual country based on analysis of the results. The purpose of the action plans will be to increase the overall level of employee satisfaction by 10% by 2020. Following this survey, specific workshops are held on a regular basis in response to requests from managers in order to share information about the results of Great Place to Work® and to discuss the support received from HR teams and management to employees.

D.3.2.3

Worldline initiatives fostering dialogue andwell-being among employees

To move towards its ambition of being a Great Place to Work®, Worldline, through its local entities, has implemented many well-being initiatives with different purposes. The Company has identified an action plan that is adapted locally to cover specific needs and entails three dimensions of well-being: Top-down initiatives. Indeed, reports from the GPTW ● survey showed a strong need for information and communication on news and business strategies across all regions;

108

Worldline 2017 Registration Document