TELEPERFORMANCE_Registration_document_2017

We wish to remain at the forefront of innovation in an increasingly complex and digital environment. Our solutions must therefore evolve. This includes the signing of a new partnership with Artificial Solutions in May 2017bto develop chatbot solutions as well as the recent acquisition of Wibilong, a France-based specialist in digital customer and community experience. In addition, Teleperformance secured a leading position in the fields of data security and privacy within its business sector. Our clients recognize this positioning as a key differentiating factor. In October 2017, the Group was awarded the prestigious international HPE-IAPP Privacy Innovation Award in the Privacy Operations category, to name just one of the highlights of the year. Furthermore, in 2017 Teleperformance implemented a global data privacy policy in order to fully comply with the latest regulations. Thus, at the beginning of the current year, we were awarded Binding Corporate Rules (BCR) certification by the French Data Protection Authority ( Commission nationale de l’informatique et des libertés or CNIL), enabling Teleperformance to transfer and process data on a worldwide scale. Finally, in order to support our clients in the ongoing improvement of their customer experience, we decided to launch a new, high value-added consulting service called Praxidia, based on our unique grassroots knowledge of customer experience management, our industry expertise, R&D capabilities and data analytics solutions. The goal is to consolidate our status

as a privileged partner in customer experience management while upgrading the Group’s service offering. The new solution, resulting from the natural evolution of our core business towards greater added value and an increased focus on technology, is one of the cornerstones of our Group’s ongoing transformation. What are your thoughts on 2018 so far? We have entered the new year with confidence. Our financial objectives for the yearbinclude organic revenue growth of over +6% and a further improvement in EBITA margin before non-recurring items compared with 2017.The free cash flow generation should continue to be at a good level enabling us to pursue our development strategy while maintaining strict financial discipline. I would like to thank each and every stakeholder who contributed to Teleperformance’s great dynamic: our clients, our employees and managers, our shareholders, our business partners, and the communities where we live and work around the world. I would especially like to thank the teams and partners who have joined us recently, in particular those at LanguageLine Solutions, who are producing truly excellent work. We give you our deep and personnal ongoing commitment to fight day-by-day to deliver excellent results and continue driving our mutual success.

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Teleperformance bb - bb Registration documentbb 2017