TELEPERFORMANCE_Registration_document_2017

MESSAGE FROM THE CHAIRMAN AND CHIEF EXECUTIVE OFFICER 3 QUESTIONS FOR DANIEL JULIEN

What can we take away from the Group’s 2017 results? Teleperformance delivered another record year, posting revenues of €4.2bbillion. Organic growth of +9% was significantly higher than that of the market. This excellent performance reflects the strong momentum of our two business categories: Core services and Specialized services, which posted like-for-like revenue growth of +8.8% and +10.4% respectively. The fourth quarter of this financial year was also the 23 rd consecutive quarter with growth of over +5%, a testament to Teleperformance’s ability to deliver consistently high growth over the long term. Growth was also profitable and cash generative over the year. Our EBITA margin before non-recurring items increased 210bbasis points to 13.3%, mainly due to the rapid development of operations in Latin America, continued improvements in Europe and the first full year of consolidation for LanguageLine Solutions, a company of exceptional quality and the leading provider of online interpreting solutions in the UnitedbStates. Lastly, we increased our cash flow by +37.3%, enabling us to significantly reduce our debt. We are therefore on track to meet our financial commitments and are confidently looking forward to continued external growth. How has 2017bbeen a key year for the Group’s future? 2017 was packed with highlights, reflecting our diligent preparation for the future. First of all, we confirmed our five-year plan by setting new targets and strategies to achieve them. These 2022 targets include revenues of over €6bbillion and EBITA of at least €850bmillion, and must be achieved through organic revenue growth and targeted acquisitions, primarily in Specialized services with high value-added. We have also modified our corporate governance systemband set up a new organizational structure in order to streamline the process of making and implementing decisions. These changes are intended to facilitate the attainment of our new long-term goals. As the Group’s Chairman and Chief Executive Officer, I am supported by managers from diverse backgrounds in terms of expertise, nationality and culture and with years of experience in the Group. This new team of managers is devoted to our three- pronged approach to creating value in our businesses: “Develop, Deliver, Control”.

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Teleperformance bb - bb Registration documentbb 2017