TELEPERFORMANCE_Registration_document_2017

KEY EXTRA FINANCIAL FIGURES

« PEOPLE STRATEGY » Total headcount

Breakdown of total headcount by activity and linguistic region

Training hours

223,000

217,000

34,189,097

42% EWAP 34% Ibero-LATAM

32,413,418

190,000

28,542,457

182,000

21,408,856

149,000

16,843,220

6% 18% CEMEA

138,000

14,234,183

Specialized services

2012 2013 2014 2015 2016 2017

2012 2013 2014 2015 2016 2017

GOVERNANCE

Independance of the Board of Directors

Board of Directors: balance in terms of gender representation

Six nationalities represented at the Board of Directors

États-Unis

États-Unis

France

France

Chine

Colombie Philipinnes Royaume-Uni Chine Colombie Philipinnes Royaume l ia

China

États-Unis United States

États-Unis

France

France

r

Non-independant members 36%

Independant members 64% État -Unis

of women 9%

of women 43%

France

Chine

Colombie Philipinnes Royaume-Uni United Ki gdom

États-Unis

France

Chine

Colombie Philipinnes Royaume-Uni Phili pi

2012

2017

2012

2017

ENVIRONMENT AND COMMUNITY ENGAGEMENT

Carbon footprint per employee (ton)

Donations in cash and in-kind* (in millions of euros)

Volunteer hours*

89,697

0.85

0.77

5.7

36,129

2.9

-10%

2012

2017

2012

2017

2012

2017

*As part of the Citizen of the World program

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Teleperformance - Registration Document 2017