TELEPERFORMANCE_Registration_document_2017

Teleperformance in 2017

THE GROUP Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Companies and governments around the world choose Teleperformance as their preferred partner for implementing strategies to optimize their customers’ experience. The services offered by the Group fall into two categories: core services, which include customer services, technical support and customer acquisition; high-value specialized services, which include online interpreting, visa applicationmanagement, data analytics, and debt collection.

OUR MISSION Teleperformance is a company of people serving other people by helping themfind solutions to their daily problems, in an environment that is increasingly complex intermsof interactionmethods, security issues and technological breakthroughs. Teleperformance offers a unique approach to help its clients imagine, designandconduct their business in a more innovative and efficient way, through a comprehensive and adaptable portfolio of consulting services and solutions. To implement this approach, the Group leverages the excellence of its front-line operations around the world, its close ties with numerous multinationals that are leaders in their industry, its expertise in data and market analysis and its thorough command of cutting-edge technologies. To meet the digitalization and customer experience challenges of today, these technologies cover the areas of security, omnichannel and automation.

FROM JANUARY 2017 FIRST-TIME CONSOLIDATION OF LANGUAGELINE SOLUTIONS OVER A 12-MONTH PERIOD

FROMMARCH 2017 ENHANCEMENT OF THE GROUP’S FINANCIAL STATUS

Leader inonline interpreting solutions in theUnited States, with8,400 interpreters, 25,000 customers and$450million in revenue.

Standard & Poor’s assigns Teleperformance a “BBB-” (investment grade) rating, the highest rating in the industry, reflecting the Group’s financial strength and its change of status.

Expansion of Teleperformance’s business portfolio in high-value services and enhan- cement of the Group’s financial profile. Further acquisitions in specialized services planned between now and 2022.

Enhancement of the Group’s status in the financial markets thanks to its inclusion in the CAC Large 60, MSCI Global Standard and S&P 350 indexes.

HIGHLIGHTS OF 2017

Presentation of the five-year strategic plan, including 2022targetsofmorethan€6billioninrevenueandmore than €850 million in EBITA before non-recurring items. Organizational change to increase efficiency in implementing the strategic plan and to reflect the Group’s new size. Daniel Julien appointed Chairman and Chief Executive Officer. OCTOBER 2017 PRESENTATION OF THE 2022 STRATEGIC PLAN AND IMPLEMENTATION OF ORGANIZATIONAL CHANGE

Launch in 2018 of consulting solution Praxidia, which is based on the Group’s front-line expertise in customer experience, customer data analysis and cutting-edge technologies. Teleperformanceaims tobe thepreferredpartner in customer experience consulting worldwide. OCTOBER 2017 ANNOUNCEMENT OF THE PREPARATION FOR THE LAUNCH OF PRAXIDIA, A HIGH VALUE CUSTOMER EXPERIENCE CONSULTING SOLUTION

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Teleperformance - Registration Document 2017