TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5

5.3 Environmental information

5.3.3.3 Paper consumption

 Paper in tons

 Paper consumption per employee

6.56

6.32

1

60

-3.7%

1,224

1,285

total 2016

scope increase

change

total 2017

kg per employee 2016

kg per employee 2017

Paper consumption in 2017bcame to 1,285btons, compared to 1,224btons in 2016. At constant headcount, paper consumption per employee fell by 3.7% (3.65%) from 6.56bkg in 2016bto 6.32bkg in 2017. The decline in paper consumption was particularly marked in the CEMEA (down 9.2%) and Ibero-LATAM (down 7.8%) regions. It was achieved through a series of measures in place for a number of years now, including reducing the number of individual printers, growing use of tablets, double-sided printing, electronic signatures for Group employees, in order to avoid unnecessary printing and thus minimize each employee’s carbon footprint, and global use of digital documentation.

A number of initiatives introduced by our subsidiaries are globalized, where local legislation permits. For example, the online payslip system introduced by the Portugal subsidiary in 2007bwas extended to the Philippines and then to all Group centers in Southern Europe, Scandinavia and South America. More recently, the system was introduced in our subsidiaries in Eastern Europe, Central America and the USA. In 2017, around 90% of Group employees were covered by the online payslip system. Further details of the paper collection and recycling system may be found in sectionb4.3.2.3. Paper recycling .

5.3.3.4 Air travel

 Trips in thousands of km

 km per employee

392

355

68

13,402

+10.4%

79,611

66,141

total 2016

scope increase

change

total 2017

km per employee 2016

km per employee 2017

Air travel in 2017bamounted to 79,611,371bkm compared to 66,141,150bkm in 2016. At constant headcount, air travel per employee rose 10.4% from 355bkm in 2016bto 392bkm in 2017. The main reason for this increase was the centralization of management in the Ibero-LATAM region, which required a considerable amount of travel while the new system was being set up.

For several years now the Group has been encouraging the use of video-conferencing and Internet phone calls by employees wherever possible, in order to cut down on travel and CO 2 emissions. Otherwise, as far as possible rail travel is preferred to air travel.

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Teleperformance bb - bb Registration documentbb 2017