TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5.3 Environmental information

5.3.3 Sustainable use of resources

2017 was another year of strong organic growth for the Group with the opening of new centers, including in Colombia, India, China and the United Kingdom, and the extension of several existing facilities, mainly in Brazil, Portugal and China.

The Group headcount increased accordingly and led to a corresponding rise in energy, water and paper consumption and air travel. For the purposes of comparison, therefore, the amounts of consumption reported below are presented both in total and at constant headcount per employee (full-time equivalent).

5.3.3.1 Energy consumption

 Electricity in MWh

 Electricity consumption per employee

1,566

1,558

507

24,117

-0.5%

316,568

291,944

5

total 2016

scope increase

change

total 2017

kWh per employee 2016

kWh per employee 2017

Energy consumption in 2017bamounted to 316,567,896bkWh compared to 291,943,798bkWh in 2016. At constant headcount, energy consumption per employee fell 0.5% from 1,566bkWh in 2016bto 1,558 in 2017. Teleperformance is pursuing a continuous improvement drive with regard to fittings (global switch to low energy

bulbs, installation of motion detectors, light sensors, timers, optimized air-conditioning systems, regular tracking of energy consumption, etc .). The Group uses renewable energies as part of its energy mix: a portion of the electricity supplied by current providers is derived from renewable energy (wind farms and solar power in particular), depending on the region.

5.3.3.2 Water consumption

 Water in thousands of m 3

 Water consumption per employee

6.33

6.28

6

110

+0.8%

1,286

1,170

total 2016

scope increase

change

total 2017

m 3 per employee 2016

m 3 per employee 2017

Water consumption in 2017bamounted to 1,285,691 m ³ compared to 1,170,155 m ³ in 2016. At constant headcount, water consumption per employee was virtually unchanged: 6.33 m ³ per employee in 2017bversus 6.28 in 2016 (up 0.8%).

Further modernization was carried out at several facilities in 2017; e.g. installation of timers at all Portuguese facilities and exclusively waterless urinals in Mexico. More global measures are regularly implemented to increase employee awareness, including permanent notices reminding employees not to waste water and monthly dissemination of energy and consumption statistics.

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Teleperformance bb - bb Registration documentbb 2017