TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

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5.2 Staff information

These may involve regular schemes, such as:

Preferential rates Employees at most Group subsidiaries may benefit from negotiated or reduced rates on various services, and sometimes enjoy them free of charge. These reduced-rate or free services are offered through the works councils (where they exist) or are directly managed by the HR Department at each subsidiary, sometimes in partnership with our clients. These include Internet connection agreements and subscriptions with telephone operators in Egypt, preferential rates at banks and insurance companies in Morocco and Portugal, subsidized language courses in Brazil, etc . These preferential rates primarily apply in three priority areas: Subsidized cultural and recreational activities Most of our employees benefit from individual or family discounts or free access to cultural events or recreational activities. Accordingly, in Greece, under the Teleperformance Family scheme, Teleperformance Hellas has offered free summer camps for its employees’ children for the last six years. In 2017, 147bchildren were able to enjoy a wide range of activities. Meanwhile, employees at Teleperformance UK are entitled to discounts at certain museums, cinemas and concert halls. In Mexico, our employees were able to buy special-rate tickets for Just over two-thirds of our employees are entitled to discounts with a number of travel agencies, hotels and even some airlines. For example, employees in the Philippines and Tunisia benefit from cut-price flight agreements, while in Ukraine and Russia, one travel agency gives Teleperformance employees a 7% discount; all-inclusive trips at preferential prices are offered to Teleperformance UK employees under the subsidiary’s welfare benefit plan. Encouragement to take up sport Some facilities, for example in the United States and Morocco, have their own fitness center which employees can use for free. In most other facilities, Teleperformance negotiates preferential rates with sports clubs. Accordingly, nearly all of our employees can participate in sporting activities at a reduced cost. These reductions are primarily granted by fitness clubs, but also include yoga classes in El Salvador and Russia and martial arts classes in Greece, for example. Every week, employees at our Russian facilities can take part in volleyball and football training sessions or an on-site table tennis competition. Elsewhere, the Group promotes friendly sports matches between employees, by subsidizing the creation of in-house company teams (see further details under sectionb5.4.2.3 Teleperformance Sport Club ). electro concerts, etc. Travel discounts

■ daily provision of free baskets of fresh fruit for the 1,300bemployees working at our centers in Sweden and Denmark and at Group head office; this system has been in place for around ten years; ■ subsidized sports club membership for Teleperformance SE employees, thus encouraging them to do regular physical exercise. Or one-off events, such as: ■ Health and No Tobacco Week in Greece, where anti-smoking challenges are held in order to promote the principle, through humor, that smoking is contrary to a healthy lifestyle; ■ the Fruit and Vitamin Days, when fresh fruit is offered to employees in Russia; ■ Health Week , during which various healthcare and paramedical providers visit our Mexican subsidiary and present their products and services to the employees. Extra holidays Over a third of Teleperformance subsidiaries provide employees with extra holidays in addition to the local statutory allowance. The amount of this extra holiday time varies in accordance with the corporate agreement specific to each subsidiary; for instance, it involves one extra day for all employees in Tunisia, 4-10bdays in Germany depending on the facility, 2-4 days in the United Kingdom, to which up to 5bdays may be added depending on seniority, and to up to 12bdays in China and 25bdays in the United States depending on seniority. Lastly, some subsidiaries grant exceptional leave for family events not covered by local legislation, for example 5bdays for a sick child in France, and time off for the wedding of a close relative in Colombia. Subsidized meals The vast majority of our employees benefit from wholly or partly subsidized meals or food in the form of a company canteen, meal vouchers or food purchase vouchers, depending on local laws and customs. In some countries, such as Portugal and Brazil, this is a statutory requirement. In other countries, it is a benefit offered by Teleperformance to its employees. Lastly, many subsidiaries negotiate reduced prices for employees at specific restaurants, usually those located near the office. Four- fifths of employees benefited from reduced restaurant prices in 2017. For example, employees at our Egyptian subsidiary enjoy reductions of 10-25% in 8blocal restaurants, while employees in Italy can order an excellent value for money “Teleperformance menu” in a number of restaurants.

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Teleperformance bb - bb Registration documentbb 2017