TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5.2 Staff information

three times, either in plenary session or in the form of a seven- member delegation (the Officers), to discuss the economic and financial situation and major changes made at European level during the year. Negotiations at global level Since its inception, Teleperformance has developed its business on the basis of a fundamental set of convictions and values, including commitment to social responsibility. Aware of the role played by trade unions in representing and defending the interests of employees, Teleperformance wishes to be seen as a responsible corporate citizen that applies good practices in the area of labor relations. For this purpose, Teleperformance is stepping up its contacts with trade union organizations and global-level negotiations are underway to create a Group-wide information and dialog forum. 5.2.5.2 Community service Community service schemes are managed locally, depending on the usual practices in effect in each country, and cover four main areas: Health Teleperformance believes that it has a duty to improve its employees’ health, well-being and quality of life, both as an employer and, more broadly, through the advisory role it is able to play. Accordingly, Teleperformance promotes health awareness, meaning “the ability to take the right decisions regarding health in one’s daily life, whether at home, in society or at the workplace”. Most employees of Teleperformance and its subsidiaries benefit from subsidized supplementary health insurance; for example, in Morocco, this subsidy covers two-thirds of the total cost of the supplementary policy, while in India, the entire cost is covered by Teleperformance. In parallel, most of our employees can benefit from predefined or particularly advantageous prices with medical or paramedical service providers: preferential rates for dental and pediatric treatment in El Salvador, X-rays and dermatology in Morocco, physiotherapy in Tunisia, opticians in Egypt, at a clinic in Russia, etc. In Jamaica, an on-site chiropractic service is provided one day a week, for which employees benefit from preferential rates. A number of local employee-oriented initiatives regarding health issues and the importance of taking care of one’s health are organized on a regular basis. These initiatives, which the Group encourages at global level, are rolled out in accordance with individual cultures and the healthcare issues specific to the various regions in which the Group operates. For instance, in 2017: ■ nearly half of our employees were able to benefit from vaccination programs directly in their workplace: against influenza in Argentina, Spain and at some US facilities, cervical cancer and pneumococcus in the Philippines, measles and

rubella in Mexico, etc. 4bdays of vaccination against influenza and tetanus were organized in El Salvador this year. In some regions, these facilities were offered to employees’ families as well: for example, around 40% of our Russian and Ukrainian employees took advantage of our offer of free flu vaccinations, while some took advantage of the highly advantageous rates offered to members of their families; ■ in some places, vaccination cannot be carried out at the workplace, but Teleperformance uses its various means of communication to inform and raise awareness among employees. For example, our Tunisian subsidiary organizes vaccination awareness days; ■ many Group subsidiaries organize awareness campaigns regarding the harmful effects of smoking, sometimes to coincide with World No Tobacco Day on May 31 st , and sometimes in the form of workshops and/or consultation sessions held throughout the year. For example, in Portugal, “well-being” consultation sessions providing advice on how to give up smoking are held every Tuesday afternoon, while El Salvador organizes regular support Group sessions attended by former smokers and psychologists; ■ most Teleperformance employees had the opportunity to take part in cancer awareness programs during the year: information campaigns on the initial symptoms of prostate cancer, lymphoma and lung cancer in El Salvador, an awareness day organized in our centers by the medical service in Tunisia, workshops on risk factors in Morocco, etc . Healthcare prevention measures sometimes take the form of optional medical checks; for instance, in 2017: ■ nearly 1,000bemployees attended a free specialist consultation or received free on-site breast ultrasound screening as part of a local information campaign on breast cancer organized by Teleperformance Hellas; ■ every year, the Jamaica Cancer Society provides on-site cervical cancer screenings or mammograms at our Jamaican subsidiaries for the prevention of breast cancer; ■ in cooperation with social security organizations, Teleperformance Salvador provides blood tests for its employees for the prevention of early onset high blood pressure; ■ inMorocco, Teleperformance takes advantage of the campaigns organized during Ramadan to inform employees and provide diabetes screening. In addition, Teleperformance regularly opens the doors of its facilities to blood transfusion centers, organizing blood donor campaigns, in which employees enthusiastically participate every year. Most of our employees therefore had the opportunity to donate blood directly in their workplace in 2017. Lastly, a large number of health initiatives are paired with the goal of fostering employee awareness of the importance of maintaining good health through healthy nutrition and physical activity.

5

133

Teleperformance bb - bb Registration documentbb 2017