TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5

5.2 Staff information

5.2 Staff information

5.2.1 Breakdown of workforce

The information contained in this section concerns all Group consolidated companies unless otherwise specified.

5.2.1.1 Breakdown of total workforce by age, gender and linguistic region at December 31 st , 2017

b

Men Women

Total < 25byears old < 35byears old < 45byears old > 45byears old

English-speaking and Asia-Pacific region (excl. USA)

33,725 37,040 70,765 36,546 38,910 75,456

29,277 33,554

30,105 26,711

7,770

3,613 3,819

Ibero-LATAM

11,372

Continental Europe, Middle EastComplianceb& Africa

19,732 24,242 43,974

12,476

18,489

8,568

4,441

LLS excl. USA

27 19

54 35

81 54

16

40 13

19 17

6

Holding companies

2

22

Total excluding USA

90,049 100,281 190,330

75,325

75,358

27,746

11,901

United States

b b

b b

32,910

b b

b b

b b

b b

TOTAL

223,240

The breakdowns by age and gender exclude the US subsidiaries, as local regulations prohibit the verification of the data collected.

5.2.2 Workforce changes

5.2.2.1 Breakdown of average workforce by region

Payroll expenses (in millions of euros)

Payroll expenses (in millions of euros)

2017bworkforce

b

2016bworkforce

English-speaking and Asia-Pacific region

84,225 65,324 36,670

1,159

81,199 58,490 33,738

1,109

Ibero-LATAM region

704 668 198

572 628

Continental Europe, MiddlebEastb&bAfrica

LLS

4,437

4,739

52 20

Holding companies

53

18

58

TOTAL

190,709

2,747

178,224

2,381

Salaries are determined in accordance with the laws in effect in the countries in which the Group operates.

5.2.2.2 Changes in 2017 in the Group’s workforce by category

b

Permanentbcontract Fixed-termbcontract

Temporary

Total

AS OF 01/01/2017 Change in scope

160,980

45,566

10,111

216,657

30

0

0

30

Hiring

150,354 -44,888

36,282 -4,829 -2,409 -26,923 47,687

8,778

195,414 -50,414

Lay-offs

-697 -670

Transfers

3,079

0

Other departures AS OF 12/31/2017

-104,197 165,358

-7,327 10,195

-138,447 223,240

The Group is unable to determine the exact number of disabled employees working for the Group, given that this information is considered to be discriminatory in some countries, like the United States and Italy.

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Teleperformance bb - bb Registration documentbb 2017