TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5.1 Introduction

5.1.4 Verego SRS certification

■ Leadership certification confirms the organization’s commitment towards stakeholders and public authorities with regard to transparency and legal matters; ■ the Ethics area focuses on the organization’s conduct towards suppliers and on its procurement processes; ■ the People assessment focuses on protection of human rights and the handling of critical employment issues; ■ the Community area focuses on the organization’s engagement and investment in the local communities in which it operates; ■ the Environment area focuses on the organization’s ability to measure and efficiently improve the organization’s impact on the environment.

In 2017, for the second year running, Teleperformance was awarded Verego SRS Social Responsibility Standard certification, the most prestigious award in the area of corporate social responsibility, for all of its facilities worldwide. Accordingly, all Group facilities fulfill the criteria defined by Verego in terms of social responsibility. Created in 2010, the Verego SRS assessment systems define a set of core social responsibility requirements designed to serve as a framework for organizations wishing to establish and manage their own social responsibility programs and objectives. Teleperformance received certification in all five Verego SRS areas: Leadership, Ethics, People, Community and Environment. Performance is assessed according to specific criteria in each of the five certification areas. In 2017 EcoVadis, a collaborative platform for rating the social and environmental performance of global supply chains, awarded two medals to Teleperformance subsidiaries: ■ Silver medal - Teleperformance Nordic ( i.e . our subsidiaries in four North European countries: Sweden, Norway, Denmark and Finland). These awards are based on online analyses covering a broad range of issues, which were completed for Teleperformance France in November 2017band Teleperformance Nordic in February 2017. ■ Gold medal - Teleperformance France; 5.1.5 EcoVadis

EcoVadis assessment covers the environment, labor practices, human rights, business ethics and responsible procurement. These two EcoVadis awards are proof of the structured, proactive CSR approach and effective policies and measures on crucial issues applied by the Company. They amount to recognition, on the part an independent appraiser, of the excellence of Teleperformance’s CSR policy, the continuous improvement of its performance and its standing as a reliable long-term partner.

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Teleperformance bb - bb Registration documentbb 2017