TELEPERFORMANCE_Registration_document_2017

INTRODUCTION TO THE GROUP 1.1 Company background

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1.1 Company background

1.1.1 Key dates in the Group’s development

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1978

1986

1993

1998

2002

Teleperformance #1 in Europe

Teleperformance #1 in France

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Teleperformance worldwide leader

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1.1.2 Detailed timeline

1978 The Teleperformance Group was founded in Paris by Daniel Julien, current Chairman of the Group. During the initial years, the Company’s principal activity consisted of providing telemarketing services to French clients operating mainly in the media, financial services and insurance industries. 1986 The Company became the French market leader and began to expand globally by opening subsidiaries in Belgium and Italy. 1988 The Company continued to expand in Europe, with new subsidiaries opened in Spain, Germany, Sweden and thebUK. 1989 Daniel Julien and Jacques Berrebi joined forces at the head of Rochefortaise de Communication, the parent company of Teleperformance International listed on the Paris Stock Exchange. Ten years later, Rochefortaise Communication and Teleperformance International merged to form SR Teleperformance. This company became Teleperformance in 2006. 1990 Teleperformance set up its first outsourced customer care centers and carried out its first customer satisfaction surveys. 1993 Teleperformance opened its first contact center in the US.

1995 Teleperformance became the European market leader and continued to strengthen its position over the following years with new subsidiaries in Switzerland, Norway, Greece, Finland, the Netherlands and Denmark. 1996 Teleperformance gained a foothold in Asia with the opening of contact centers in the Philippines, followed by Singapore. The Group thereby became a leading global player in outsourced customer management. 1998 Teleperformance began operations in Latin America by acquiring companies in Brazil and Argentina. Four years later, Teleperformance continued its growth through the acquisition of a company in Mexico. 2003 The Group shifted its operations focus back on contact centers, gradually selling off its marketing services, health and communication operations. In the same year, Teleperformance became the No.b2bglobal customer experience management provider. 2004 The Group continued to expand by moving into Eastern Europe: Poland, Czech Republic and Slovakia, and two years later, Russia.

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Teleperformance bb - bb Registration documentbb 2017