TELEPERFORMANCE_Registration_document_2017

INTRODUCTION TO THE GROUP 1.1 Company background

2007 The Group became the world leader in outsourced customer experience management thanks to the rapid growth of its international operations, both organically and through acquisitions. 2008 Teleperformance acquired The Answer Group, a high- level provider of technical support to the US market in the telecommunications, Internet access, cable TV, specialized retail and Original Equipment Manufacturer (OEM) industries. 2009 Teleperformance reorganized its operations in France. The companies Cashperformance, Comunicator, Infomobile, TechCity Solutions France, Teleperformance France, Teleperformance Midi- Aquitaine, Teleperformance Nord and Teleperformance Rhône- Alpes were merged to form Teleperformance France. 2010 Teleperformance significantly strengthened its presence in the UK through the acquisition of beCogent, active in particular in the sectors of retail, financial services, telecoms and Internet service providers. At the same time, Teleperformance continued its expansion in Latin America: after the acquisition of Teledatos in Colombia in 2009, a company was created in Costa Rica. 2011 Teleperformance adopted a Board of Directors structure; Daniel Julien became Chairman and CEO. 2012 Teleperformance opened a new “high tech-high touch” multilingual hub in Portugal dedicated to customer experience management, supplementing its network of similar establishments in Athens, Cairo, Maastricht and Istanbul. These multilingual hubs are the cornerstone of the Group’s growth strategy in Europe and enable client companies to cover all European markets from a small number of centers. Co-founder Jacques Berrebi resigned from his position as Board advisor, relinquished almost all of his operating duties within the Group and sold all of his shares in the Company. 2013 Teleperformance continued its rapid development at the international level in high-growth markets with the opening of eight new contact centers in Latin America, Portugal and Spain and 6bcampuses in the USA and the Philippines. On Mayb30 th , 2013, the Board of Directors decided to separate the roles of Chairman of the Board of Directors and Chief Executive Officer, appointing Daniel Julien as Chairman and Paulo César Salles Vasques as CEO. Teleperformance thus complied with its commitment taken in 2011bwith regard to its shareholders. This new governance structure was supported by a three- year transition period which enabled an active and effective transmission of the founder’s 35-year in-depth knowledge of the Group, the different local situations, management particularities and the world markets.

2014 In August, Teleperformance reinforced its position as world leader and its presence on the North American market by acquiring Aegis USA Inc., a leader in the management of outsourced contact centers in the USA. In April, TLScontact, a subsidiary of Teleperformance specializing in the management of outsourced services to governments, started up a contract signed with the British government’s Visas and Immigration department. As a result, Teleperformance strengthened its global presence by establishing visa application centers in 15bnew countries. 2015 Teleperformance continued to consolidate its global footprint, in particular by expanding its integrated network of offshore/ nearshore contact centers, opening centers in Latin America, in Georgetown, Guyana, to serve the North American market, and in Paramaribo, Suriname to serve the Dutch market. The Company also opened centers in two new CEMEA countries: in Dubai (United Arab Emirates) and in Vilnius, Lithuania, to serve the Middle East and Scandinavia/Russia respectively. In addition, the Group confirmed its global leadership by adopting the legal form of a European company and the name TeleperformancebSE. 2016 Teleperformance continued its international expansion by opening a contact center in Australia to serve the domestic market and the Asia-Pacific region. In September, Teleperformance continued to strengthen its position as world leader and its presence on the North American market by acquiring LanguageLine SolutionsbLLC, the leader in over-the-phone and video interpretation solutions in the USA. The Group extended and diversified its debt with the issue of a private placement in the United States (USPP) totaling US$250bmillion in December. 2017 Teleperformance continued to expand its global footprint by establishing facilities in Kosovo and Peru. The Group expanded the scope of its customer experience expertise by strengthening its digital offering. It acquired Wibilong, a French start-up specializing in collaborative solutions between brands and consumers. The Group received its first public long-term debt rating, “BBB- ” –binvestment grade, the best credit rating of the sector, from Standardb&bPoors (S&P). It successfully performed a €600bmillion 7-year bond issue. This issue contributed towards refinancing the LanguageLine Solutions LLC acquisition. In October, following the resignation of Paulo César Salles Vasques as Group Chief Executive Officer, the Board of Directors decided to combine the duties of Chairman and Chief Executive Officer, and appointed Daniel Julien as Group Chairman and Chief Executive Officer. He therefore assumed responsibility for the successful completion of the five-year plan announced during the year.

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Teleperformance bb - bb Registration documentbb 2017