Sopra Steria - 2019 Universal registration document

1 BUSINESS OVERVIEWAND STRATEGIES Sopra Steria’s activities

TELECOMS, MEDIA AND ENTERTAINMENT 4.2.5. The telecoms, media and entertainment sector is at the centre of the digital revolution, for two reasons: it supports the digitisation of all the other verticals, in particular p by feeding the data collected from billions of objects to algorithms; it serves as the testing ground for the implementation of p platform-based business models. Sopra Steria serves the transformation goals of its clients in relation to the following main challenges: Greater business agility: making it easier to readapt, readjust p and realign the company and its organisational structures to better seize new opportunities and also to further improve the engagement of managers and their teams in service of clients; Digitisation of services: laying down the fundamentals of the p platform-based business, thus moving to fully digital and end-to-end solutions, from client to infrastructure; Automation of infrastructure management: moving from a p configurable to a programmable approach for essential infrastructure, such as the cloud, SDN/NFV and most recently 5G; Diversification: opening up to new markets either for adjacent p areas (IoT, cloud, media) or more distantly related ones, such as financial services, insurance and energy distribution; Core media business: taking up new models, such as SVOD, p AVOD, content aggregation, targeted advertising and 4K; Core gaming business: customer retention and churn, fraud p reduction and control over cash flows, compliance with regulations, digitisation of distribution channels. TRANSPORT 4.2.6. The transport sector is undergoing far-reaching changes and must meet new challenges: growing international and urban traffic, new modes of transport (carpooling, low-cost operators, long-distance buses, free-floating systems for car, bike and scooter sharing, to name a few), the inescapable renovation of ageing networks, while preparing for the opening to competition and the arrival of new digital players (Google, Uber, BlaBlaCar, etc.). Faced with these major challenges, the transport sector must strive to provide door-to-door, multimodal services (rail and underground, bicycles, taxis, buses, scooters) with a low carbon footprint, adopting a passenger-centric approach. In transport, our aim is to be the digital transformation partner for the main players across the three key business dimensions of their value chain: innovation in the passenger experience to achieve greater simplicity and fluidity, operational management of resources to ensure more robust offerings, and better use of capital assets (fleets, infrastructure). Our ambition is also to be a recognised player in mobility ecosystems: mobility platforms, autonomous shuttles/vehicles, and smart cities. Sopra Steria has developed business know-how in all of these fields based on four main themes: infrastructure management: Asset management, preventive and p predictive management (e.g. industrial IoT), factory 4.0 or factory of the future, maintenance of aeroplanes and rolling stock, mobility, paperless records, etc.;

traffic management: From timetable design to transport p planning, rolling stock management and supervision of rail, road and air traffic; passenger experience: Mobile ticketing, boarding and access p control, passenger information, and new services in stations and airports; transport services tailored to smart cities: Mass transit, sustainable p urban logistics, multimodal urban mobility services (MaaS), collaborative mobility management. Sopra Steria is a leading player in business and information system transformation for major clients in the rail, aviation, postal services and urban transport sectors. INSURANCE 4.2.7. The insurance sector is fiercely competitive due to the increasing standardisation of offers, structurally low long-term interest rates and the escalating regulatory burden. At the same time, clients, and particularly millennials, are exhibiting new behaviours, with a shift in expectation toward the hyper-personalisation of products and services. In this increasingly competitive global context, leading insurers continue to look to consolidation and transformation as the way forward. To set themselves apart, they are developing extended services and are taking into account the new risks associated with use (as opposed to ownership) of property, the rise of service business models, the sharing economy and cybersecurity. Sopra Steria offers its clients a comprehensive solution for the implementation of new business models, support for strategic plans and digital transformation to put in place a platform-based approach, seen as essential to open the business and its information system to new partnerships and services across an extended value chain. RETAIL 4.2.8. Retailers face a challenging business environment as well as profound and continual changes in the shopping habits of customers, who increasingly use digital technology. To remain competitive, transformation is essential. The aim is to secure and better manage retail business practices while offering a real ability to innovate to meet consumer demand for immediate and flexible services. Sopra Steria assists retailers with their digital transformation and has developed knowledge and experience in multi-channel commerce, optimisation of logistics chains and understanding client needs. In this way, the business processes and information systems of these companies become a lever for performance. Research and Development 4.3. in Solutions The Group has continued its R&D efforts, investing €109.3 million in 2019 (versus €104.9 million in 2018) in developing and expanding its business solutions. These are gross amounts and do not take into account financing related to research tax credit.

25

SOPRA STERIA UNIVERSAL REGISTRATION DOCUMENT 2019