QUADIENT // 2021 Universal Registration Document

5 NON-FINANCIAL PERFORMANCE STATEMENT Social, societal, and environmental information

The iX-9 expands Quadient’s intelligent iX-Series mailing and shipping systems first introduced in the U.S. in 2020. The iX-Series includes Quadient’s most advanced shipping, mailing, accounting and reporting software suite, available in the iX-3, iX-5, iX-7 and now iX-9 models, to meet the needs of businesses of all sizes. Ideally fit for high volumes, the iX-9 Series automatically seals, weighs, measures, meters and stacks large mail runs in minutes. Additionally, the iX-9 also meets the latest USPS Intelligent Mail Indicia (IMI) and Dimensional Weighing (DIM) requirements. Parcel Locker Solutions Parcel Locker Solutions provide an automated workflow to facilitate the package delivery and return process from home delivery and click & collect for retailers, to pick-up and drop-off (PUDO) automation for carriers. Quadient delivered many innovative projects related to Parcel Lockers, focusing on smart lockers, user experience, mobile apps, security and simplicity. Combining the expertise of US-based Parcel Pending, acquired in 2019, with its long-standing global leadership in Parcel Locker Solutions for carriers, retailers, commercial buildings or universities, Quadient has adopted the “Parcel Pending by Quadient” brand across its entire parcel locker portfolio in North America and Europe since June 2020. In June 2020, Quadient announced the simultaneous launch in France, Japan, the UK and the US of Parcel Locker Lite™, a new series of compact and modular parcel lockers, designed to facilitate the roll-out and accelerate the adoption of Parcel Locker Solutions at an affordable cost by customers with smaller floor areas and lower volumes of parcels. In 2021, Quadient additionally announced the launch of Parcel Pending by Quadient for multi-tenant residential buildings across France, following the launch in the UK residential market in 2020. Quadient therewith successfully adapted the solution to expand its reach to the European market. The customizable parcel locker systems provide seamless management of incoming packages through an automated parcel process, securing delivery, storage, and pick-up, enhancing resident satisfaction, and improving operational efficiency. In December 2021 Quadient announced that more than 2,200 of its Parcel Pending by Quadient smart parcel locker systems were installed during the first nine months of 2021, bringing its parcel locker footprint to over 15,100 units globally. In Japan, more than 6,200 parcel locker units are now in operation. In North America, more than 5,600 Parcel Pending by Quadient smart locker systems have been

deployed in the multifamily property management industry in the U.S. Quadient has also seen growing momentum for its multifamily parcel locker solutions in new markets, such as the UK and France. FOCUS ON DIGITAL AND HARDWARE ACCESSIBILITY Quadient aims to create products usable by the widest possible audience, regardless of their ability. The concept of accessible design in Quadient software seeks to ensure both unassisted access and access by assistive technologies. Quadient uses the benchmarks set by accessibility standards, like for example ADA compliance, Section 508 or EN 301 549. They consist of best practices and principles for making information technologies more accessible for people with disabilities. While developing its Inspire solution, the Company has implemented fundamental accessibility features. Quadient aims to have its components presentable to users with disabilities, so they can understand and operate them. Accessibility features are present in Inspire Interactive and Inspire Designer. Both components support navigating around the user interface using a keyboard and allow the use of a screen reader. The Inspire solution enables the creation of accessible outputs through Inspire Designer. The solution ensures accessible outputs for people with disabilities who use assistive technologies to navigate and read electronic content. Also in the Parcel Locker Solution Quadient is meeting with its smart locker products for parcel delivery the requirements of ADA (Americans with Disabilities Act.) Features to this regard are screen height & box layout setting, comfort zone and text to speech integrated in the latest generation of smart lockers installations of the Multifamily and Carrier Retail Customers segments. The comfort zone (lower level) for example allows to divide the parcel locker compartments into different areas and to assign well accessible compartments in the lower levels for mobility limited users. Users in wheelchairs or vision impaired users can also use the keypad (including braille) for input instead of the screen. Text to speech features include notifications – an option which can be selected by registered users to convert text messages into spoken voice for phone calls to notify when a package has been delivered. Also, respective lockers can talk out loud when a signature is required.

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UNIVERSAL REGISTRATION DOCUMENT 2021