QUADIENT // 2021 Universal Registration Document

5 NON-FINANCIAL PERFORMANCE STATEMENT Social, societal, and environmental information

Leverage technology to consistently innovate and improve Quadient’s portfolio of solutions

In 2021, the Company devoted 5.1 of its revenue to research and development. Among the leading trends expected to have the largest impact in the coming years are artificial intelligence, virtual and augmented reality, and machine learning technology.

Regular user conferences and workshops enable Quadient to present new technologies and updates to its customers and partners and discuss their needs and expectations. The Company is the owner of its trademarks and has 260 families of patents published. Quadient registered six patents in 2021. Organization of several innovation workshops with • partners each year. Organization of internal workshops and hosting • information on the Internet raises employees’ awareness of innovation. Quadient invested 51.8 million euros in R&D in 2021. • Dedicated in-house intellectual property team. • Patent committee. • Policy rolled-out across all R&D sites. • Portfolio of 260 patent families and 6 patent • applications filed in 2021. of investment in omnichannel communication technologies. This innovation delivers customers a comprehensive solution to help automate their business processes, gain operational efficiencies, and provide a better customer experience. The Quadient Impress platform takes SMBs to the next level, accelerating companies in their transition to more digitalized and automated processes. This launch was followed by the release of Quadient Impress Distribute, a document delivery solution that enables automation and distribution of mail from virtually anywhere, without ever touching a piece of paper, freeing up employees to focus on core business and higher-value tasks. In October 2021, Quadient announced a significant upgrade to Quadient Impress a software-as-a-service (SaaS) multi-channel document delivery and automation solution for small and medium businesses (SMBs). The solution now offers delivery channel preference management capabilities. The Customer Communications Management (CCM) platform Quadient Inspire helps organizations create and deliver personalized, compliant customer communications across digital and traditional channels, from one centralized hub. Quadient Inspire 14 has over 1,100 enhancements and new features built around four fundamental issues: simplifying the user experience; enhancing the personalization of communications; improving interoperability for more robust integration of data and content; and scaling capabilities in-cloud and on premise to enable communications to get to market faster with greater flexibility and highly scalable performance. Main achievements

Initiatives

Innovation with and for partners

Innovation culture disseminated among employees

Investments in innovation and R&D

Intellectual property management policy and organization

Patent filling

DIGITAL SOLUTIONS Intelligent Communication Automation

Continuing the execution of its Back to Growth strategy, Quadient experiences an acceleration in the shift of its software model from license to SaaS, In line with this strategy, in 2022 Quadient announced the Acquisition of Beanworks, a Leading FinTech in SaaS Accounts Payable Automation Solutions in March 2021. This acquisition follows the Company' acquisition in 2020 of leading Accounts Receivables solution provider, YayPay. Beanworks was founded in 2012 and is headquartered in Vancouver, Canada. A highly performing FinTech with an attractive SaaS recurring revenue model and a track record of high double-digit annual revenue growth. The global market for accounts payable (AP) automation is growing rapidly, accelerated by the global pandemic and the increasing number of teams working from home, driving businesses of all sizes to reflect on the benefits of digitalizing their financial processes and shifting to electronic payments. Adroit Market Research anticipates the AP automation market will reach $4 billion by 2025. Quadient’s Intelligent Communication Automation solutions, a core pillar of the company’s Back to Growth strategy, provide small and medium businesses (SMBs) access to digital capabilities and automation tools previously available only to large enterprises. Already in 2020, Quadient took a leap forward in executing its strategic plan with the launch of Quadient Impress, a cloud-based multichannel document automation platform for SMBs. Quadient Impress brings together many independent product capabilities and the results of years

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UNIVERSAL REGISTRATION DOCUMENT 2021