QUADIENT // 2021 Universal Registration Document

5 NON-FINANCIAL PERFORMANCE STATEMENT Social, societal, and environmental information

CSR challenges/ Non-financial risks

Ambitions

2023 Objectives

2021 Results

SDG Section

Environment: Reduce Quadient’s environmental footprint Circular economy Climate change Take actions to combat climate •

45.9 for Scope 1 and 2 2.3 / m revenue for Scope 3

Reduce CO 2 emissions by: (i) 50.4 , for scope 1 & 2 between 2018 and 2030 (ii) 40 / m revenue for targeted categories, for scope 3 between 2018 and 2030 Mail-Related solutions (MRS) equipment remanufacturing to account for more than 50 of MRS products placed on the market

5.1.5

change and support global transition to a low carbon economy. Foster circular economy principles • in Quadient’s operations and solutions to lower the Company’s environmental footprint.

64.4

Solutions: Build the best customer experience by offering innovative, reliable, and sustainable solutions Customer satisfaction

Leverage technology to • consistently innovate and improve Quadient’s portfolio of solutions. Design cutting-edge sustainable • solutions to help Quadient’s customers fulfil their needs while contributing to sustainable development. Deliver high quality, reliable and • secure solutions to Quadient’s customers. Embody the Company’s values by • supporting local communities in the fields of Education & Decent Employment, Inclusion & Diversity and the Reduction of Waste and Pollution.

95

Achieve overall customer satisfaction above 95

5.1.6

Innovation, technology availability

5.1

Intellectual property Eco design and low carbon products and solutions Product stewardship

Pursue investments in R&D above 4.5 of consolidated revenues

Philanthropy: Engage and support local communities Community engagement

5,000 annual hours + contributed by Quadient’s employees supporting communities > 100,000 of financial donations to Non-Profit Organizations 25 of employees engaged among the users of the platform and involved in volunteering & sponsorship projects (contribution rate)

356.5 hours

5.1.7

93,654.25

20.71 (e)

In 2020 and 2021, the lockdown due to the COVID-19 pandemic in different countries accelerated the rollout of (a) teleworking within the Company. This is the percentage of employees eligible to remote working. Training program in 2021 was tied to code of ethics, data privacy, information security, corruption and bribery, (b) competition. The code of conduct initially intended for production suppliers has been extended to all strategic business partners (c) (suppliers, vendors, JV partners, commercial dealers). This score is tied to the deployment of the new code of conduct for dealers in France. The deployment will continue (d) across the other third parties and regions in 2022. Due to the COVID-19 pandemic, a significant level of charity actions and events have been postponed to 2021or replaced (e) by online events that have not always been tracked. A new platform was implemented in April 2021 to better monitor the Company's efforts but doesn’t reflect all the number of employees already involved in volunteering & sponsorship projects. The contribution rate on the platform was calculated with 333 contributions in one do good activity made by 185 employees engaged (among 893 users) on the platform at the 31st of January 2022. Source: CSR qualitative questionnaires and new platform implemented in April 2021 to monitor the Company's efforts.

108

UNIVERSAL REGISTRATION DOCUMENT 2021