QUADIENT // 2021 Universal Registration Document

NON-FINANCIAL PERFORMANCE STATEMENT Social, societal, and environmental information

A CSR ambition defined with stakeholders

With its customers, Quadient has strengthened its dialogue though business meetings, Innovation days (refer to this document in "Leverage technology to consistently innovate and improve Quadient's portfolio of solutions" in section 5.1.6) and information provided through its corporate website and reply to customer's requests for information and through customer satisfaction surveys. Regarding its business partners, Quadient has reinforced its dialogue approach by implementing long term partnerships and introducing a new onboarding process with a new code of conduct for business partners and due diligence process (refer to this document in "A new responsible procurement strategy" in section 5.1.4). Internally, Quadient has continued to put the emphasis on its CSR programs and raise the awareness of its employees through different channels such as the internal platform called The Hub, engagement & wellness surveys, inclusion surveys, emailing campaigns and dedicated townhalls for instance for the empowered communities (refer to this document in section 5.1.3 Empowering Quadient's people to achieve the company strategy). Moreover, the company has implemented Quadient Cares, its new philanthropy program in which several corporate events enable the dialogue between employees and volunteers from various charity associations and foundations (refer to this document in section 5.1.7 Engage and support local communities) on top of the partnerships developed by the company in the framework of its program. The stakeholders' mapping shown hereafter represents the ecosystem in which Quadient evolves as well as the main means/practices used by the company to dialogue and communicate with all of them.

Quadient CSR ambition is based on a constructive dialogue with its stakeholders. Engaging through an ongoing dialogue with all of them enables to improve Quadient CSR strategy on a regular basis. Such momentum is based on a detailed knowledge of the Company stakeholders and their specific concerns and expectations. In order to identify the most important stakeholders to be involved, the company has set up an approach founded on the analysis of their level of influence based on their needs and expectations and on their interest in Quadient business. Through its CSR programs, Quadient is willing to address its stakeholders' expectations to create value for them and the company. Quadient's dialogue with its key stakeholders is part of well-established processes taking place all along the year. In 2021, Quadient continued to dialogue with all its key internal and external stakeholders. Regarding the investors and shareholders, Quadient has explained its strategy, ambitions, programs and targets during the capital market day in March 2021 and through several road show meetings and announcement of the company's quarterly results. Regarding the public bodies, Quadient has forged strong, long-standing relationships with postal organizations in the countries where it operates. The company also participates actively in the professional organizations of the French Information Technology Industry Union (AFNUM), Syntec, FEVAD among others as well as the working meetings of the National Authority in France allowing Quadient to follow these developments and to anticipate future ones.

5

103

UNIVERSAL REGISTRATION DOCUMENT 2021