QUADIENT - 2020 Universal Registration Document

Business Model QUADIENT IN BRIEF

● SALES: € 1.0 billion ● RECURRING REVENUE: 71% ● MAJOR OPERATIONS: 89% of sales, of which: - NORTH AMERICA: 55% - MAIN EUROPEAN COUNTRIES: 40% - INTERNATIONAL: 5% ● CURRENT EBIT (2) : € 152 million (3) 2020 RESULTS (2) Before acquisitions-related expenses (3) Incl. earn-out reversal related to Parcel Pending acquisition for €6.5 million

SOFTWARE/ DIGITAL SOLUTIONS

BUSINESS MODEL (underlying factor)

Subscription-related revenue ● Subscription (SaaS) (installed base) ● Use (usage rate) ● Maintenance (installed base / charging for maintenance services) Revenue not related to subscriptions ● License sales (number of units sold x per-unit price) ● Professional services (invoiced on a time spent basis)

VALUE CREATION

CUSTOMERS ● Circular economy: 34.6% of hardware marketed are produced through a remanufacturing process ● 97% customer satisfaction rate

INTELLIGENT COMMUNICATION AUTOMATION

PEOPLE ● € 430million

bonuses, commissions and payroll charges ● 97.2% of permanent contracts to support local jobs

BUSINESS PROCESS AUTOMATION

CUSTOMER EXPERIENCE MANAGEMENT

● 33.3% of women in the Group ● 29% of managers are women

SUPPLIERS ● € 85 million in production purchases

CUSTOMERS

● 89.2% of suppliers assessed comply with the requirements of the Suppliers' Code of Conduct

● Segment of largest small & medium-sized enterprises ● 70% of Business Process Automation

● Large

accounts ● 10% of sales

are generated by Mail-Related Solutions customers

STATES AND REGIONS ● € 33 million in taxes ● 9.2% reduction in CO

customers are Mail- Related Solutions customers

2 emissions compared

to 2019 (scopes 1, 2 and 3) ● 86.4% of waste recycled ● Employees involved in many volunteering initiatives in their local communities

SUBSCRIPTION- RELATED REVENUE

Approx. 60%

SHAREHOLDERS ● € 12 million in dividends paid for fiscal year 2019

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UNIVERSAL REGISTRATION DOCUMENT 2020