QUADIENT - 2020 Universal Registration Document

“Back to Growth” Strategy QUADIENT IN BRIEF

In March 2021, Quadient announced the phase two of “Back to Growth”. Going forward, we will continue building on our strengths and executing our strategy with a clear ambition.

“Drive Sustainable Value” 2021-2023

Leader in our markets For each solution and in all major geographies

Installed base business Generating strong subscription-related revenue and highly profitable

Leveraged customer base With strong commercial synergies across all solutions especially with our mail-related business

Double-digit growth engines To continue rebalancing our business portfolio

Strong focus on innovation/technology/cloud With the launch of new products for all solutions

SaaS-based software business Covering all needs for intelligent communication automation

Accelerate convergence software strategy with Intelligent Communication Automation (ICA) to best meet customer requirements, in line with market drivers

In a context of acceleration of digital tools adoption, the needs for customer communications management, customer experience management, Accounts Receivable and Accounts Payable automation solutions are increasingly converging. Quadient has combined its Customer Experience Management and Business Process Automation solutions into a true end-to-end cloud-based global business communications platform, named “Intelligent Communication Automation”. This more holistic, integrated and simplified value proposition will benefit both clients and partners, driving further revenue synergies within each customer segment.

Continue generating more synergies between solutions and operations, powered by being a unified Company

Customer synergies Cost synergies

ICA

PLS

Operational capabilities

Additionnal synergies

Growing pipeline of cross-selling opportunities (UK, France, Japan, Canada) Further supply chain/ service/call centers synergies (integration and scaling of Parcel Pending in Europe)

Further cross-selling opportunities thanks to an end-to-end communication software offering within ICA portfolio, and between MRS and ICA

Centralized G&A (IT, RH, finance, transformation…) and marketing functions

Define forward-looking objectives to measure impact of CSR activities, starting in 2021, by now being a signatory member to UN Global Compact

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UNIVERSAL REGISTRATION DOCUMENT 2020