QUADIENT - 2019 Universal Registration Document

NON-FINANCIAL PERFORMANCE STATEMENT Social, societal and environmental information

Design sustainable leading solutions to help customers fulfill their needs while contributing to sustainable development PRODUCT ECODESIGN In order to reduce the impact of its products throughout their life cycle, Quadient actively and successfully implemented an eco-design policy as of 2006, which has now become an integral part of the corporate strategy. The Company gives careful consideration to energy efficiency, use of hazardous substances, longevity, recyclability, modularity and the upgradability of its products. The high level of sustainability and reliability of the parts and components enables the Company to adhere to the principles of a circular economy. This virtuous loop promotes the repair, re-use and eventual recycling of materials rather than their disposal. Today, all new office franking machines and folder/inserter ranges benefit from this ecodesign approach. INNOVATIVE AND SUSTAINABLE SOLUTIONS Quadient permanently strives to propose innovative solutions that respect the environment. The boom in e-commerce and its impact on the consumption of cardboard and packaging materials have led the Company to design and create innovative solutions for market players. Shipping innovation Constantly driven by innovation, the Company has designed and developed automated packaging solutions that make made-to-measure parcels in real-time. Those solutions, named the CVP Automated Packaging Solution, have significantly reduced the ecological impact of the supply chain by reducing the empty space in both packages and trucks. Fit-to-size packaging enables savings of up to 20 % of packaging materials and can reduce the volume of packaging by up to 50 % . Since 2016, Quadient has been singled out among logistics and packaging professionals, being awarded prizes in France and the US. In 2019, the CVP Automated Packaging Solution received the Year Reader’s Choice Award of the Material Handling Product News Product (MHPN) in the Packaging Category. E-commerce expansion has made the last mile delivery increasingly challenging. As customers have significantly adopted online shopping and raised their expectations for more consumer-centric and sustainable shipping services, the Quadient Standard Parcel Locker offer an answer to those main issues.This solution helps to reduce missed deliveries and allows to reduce the CO 2 emissions related to the re-delivery of parcels. ANSWERING TO THE ISSUES OF THE LAST MILE DELIVERY AND RE-DELIVERY

FOCUS ON DIGITAL SOLUTIONS In 2019, the Company announced the availability of Quadient Inspire Release 14 (R14) – its most advanced and comprehensive release to-date. This customer communications management (CCM) platform helps organizations create and deliver personalized, compliant customer communications across digital and traditional channels, from one centralized hub. Quadient Inspire has over 1,100 enhancements and new features built arond four fundamental issues: simplifying the user experience; enhancing the personalization of communications; improving interoperability for more robust integration of data and content; and scaling capabilities in-cloud and on-premise to enable communications get to market faster with greater flexibility and highly scalable performance. In 2019, Quadient released OMS-500 8.2 which optimizes and streamlines critical business processes by automating document output and replacing inefficient manual processes. It produces personalized and secure communication, using a simple intuitive interface to deliver documents to the right person, at the right time, through their desired channels - all via a web-browser on a desktop. The new release includes flexible inputs and multiple data formats, automated batch processing and deployment in the cloud as a SaaS solution. The Quadient DS-1200 is considered the most sophisticated mail processing solution on the market today, since it can automatically assemble up to 800,000 envelopes per month. Designed to meet the workflow demands of almost every high-volume mailing application, the DS-1200 G4i delivers maximum performance with the smallest footprint of any production-level solution. No matter what the job is, the DS-1200 G4i outperforms the competition every step of the way, from efficient paper loading to predictive intelligence that estimates when the job will be completed. Parcel Lockers provide an automated workflow to facilitate the package delivery and return process - from home delivery and click & collect for retailers, to pick-up and drop-off (PUDO) automation for carriers. In 2019, Quadient delivered many innovative projects related to Parcel Lockers – focusing on smart lockers, user experience, mobile apps, security and simplicity. Some of these new features include delivery management with a new mobile app and an infrared scanner to detect packages in each locker. FOCUS ON MAIL-RELATED SOLUTIONS AND PARCEL LOCKERS In 2019, Quadient focused on two innovative projects related to its mail-related solutions including the DS-1200 and SMART/iX.

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UNIVERSAL REGISTRATION DOCUMENT 2019