PSA - 2019 Universal Registration Document
DECLARATION ON EXTRA-FINANCIAL PERFORMANCE Social responsibility: an integral part of the Group’s strategy
Groupe PSA materiality matrix
Significant CSR issues
Strategic CSR issues
Substantial CSR issues
4
Vehicle CO 2 emissions*
Vehicle safety*
Development of new mobility solutions*
Vehicle impact on air quality*
Customer satisfaction / product and service quality*
Management of company transformations and social dialogue *
Attracting and developping all talents *
3
Wise use of material in the vehicle life cycle
Ethics in business practices
Local sourcing development in host territories
Human rights in supply chain
Energy / industrial carbon footprint Health, safety and well-being in the workplace
Responsible information and marketing practices
Responsible management of customer data and relationship*
Diversity and equal opportunity
Optimisation of material cycles in industrial processes
Balanced governance and added value distribution
Control of industrial discharges and nuisances Environmental performance in the supply chain: purchasing and logistics
2
Sustainable water management
Biodiversity
Philanthropy / Socially responsible mobility
1
IMPORTANCE OF THE EXPECTATIONS OF THE STAKEHOLDERS
0
0
1
2
3
4
IMPORTANCE FOR BUSINESS PERFORMANCE
Seven categories of macro-risks developed in 23 CSR issues
Bringing a tangible impact on climate change Implementing responsible use of natural resources
Ensuring protection of human rights and preventing ethics violation Driving the Group's transformation through the development of human capital Meeting customers expectations on quality, mobility solutions and data privacy
Preparing for growing societal expectations on health and safety Supporting a balanced economic development of territories
*Issue linked to the Push to Pass strategy
SeeCSRReport – section 9.4.2, for full explanation on the way thematerialitymatrixof CSR issueswascompiled.
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GROUPE PSA - 2019 UNIVERSAL REGISTRATION DOCUMENT
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