NATIXIS - Universal registration document and financial report 2019

PRESENTATION OF NATIXIS Natixis’ businesses

Through its various entities, including Natixis Payment Solutions for payment processing solutions, Natixis Intertitres, Dalenys, Payplug, Comitéo, Titres Cadeaux, Le Pot Commun, S-money and E-Cotiz, Natixis Payments works across the entire value chain, from issuance, acquisition, online payments, e-wallets, prepaid cards, and everything in between. Natixis Payments therefore provides comprehensive management of domestic, European and international payment instruments. It draws on its robust technological grounding, its fintechs and teams of experts to develop a complete range of innovative solutions with carefully selected partners. Accordingly, 2019 was a year of strategic partnerships for the division, and especially those with VISA: with the creation of Xpollens, a white-label "Payments in a Box" V solution offering innovative payment services to fintechs, merchants and corporates. With this solution, clients can easily incorporate a complete set of payment services, ranging from issuing instant payment cards to instant payment to account administration; and the partnership around the FIFA 2019 Women’s World Cup in V France to allow fans to use prepaid contactless cards and payment bracelets created for the event. And as premium partners of the Paris 2024 Olympic and Paralympic Games, Visa, Groupe BPCE and Natixis Payments Solutions plan to extend this successful innovative payment experience to spectators and delegations. Group BPCE will also bring Payments division entity E-Cotiz on board for the event. Other partnerships were also formed with fintechs such as Shopify and PayPlug, with the shared goal of simplifying everyday transactions. Through this collaboration, Shopify users platform can enjoy a user-friendly omnichannel payment solution that offers the highest level of protection against fraudulent transactions. The organization of the division into three business units reflect all the division's solutions, which cover the entire value chain from issuance, acquisition, e-payment, prepaid to processing: a Processing BU, covering mainly Electronic Banking and Flows V processing activities; a Merchant Solutions BU, covering digital and physical merchant V solutions. The e-commerce component is offered by Dalenys and PayPlug, which had an exceptional year building up their markets; an Issuing & Prepaid BU, offering a complete set of prepaid V products and issuing solutions through its new Xpollens range that runs off the S-money platform. Natixis Payments also covers all market segments with tailored, user-oriented solutions on the retail, corporate, SME, government, association, financial institution, fintech and individual markets in Europe. The division kept the recruitment momentum going in 2018, hiring 200 new employees to expand its range of expertise and contribute new essential skills for its development (data, marketing, growth hacking, pricing). 2019 also saw the finalization of a key milestone in the construction of the Payments division: the creation of a Fintech Campus. This crown jewel for the division marked the completion of the merger and synergy optimization initiatives in place for the last several months. Fintech Campus has been hosting S-money since summer 2019 and by 2021 will host all Payment fintechs to create a single hub dedicated to innovation and new payment methods.

continuing to scale down administrative management activities in V favor of in-branch transactions using applications installed on workstations and customer-initiated transactions through the self-care options gradually being rolled out for many products and management operations; continuing to adapt information systems with the aim of improving V operational efficiency and service quality: the process aimed at transforming and digitizing the management of claims at BPCE Assurances (Purple#Care project) was launched in 2017 and should be wrapped up in 2020. Finally, plans to modernize Natixis Life’s IT system, with a view to speeding up growth in the business line, increasing profitability and operating performance through process digitization and automation, and improving risk control, were put into action in 2018 and the first deliveries will go live in 2020; outsourcing low-value-added operations to address variations in V business activity or to process specific operations for which adequate in-house skills or expertise is not immediately available; implementing a single operating model for non-life insurance V across all Groupe BPCE networks. Project #Pop’Timiz, aimed at pooling non-life middle- and back-office activities for the Banque Populaire and Caisse d’Epargne banks, was successfully finalized. The #INNOVE2020 program, in which BPCE Assurance is to become the sole non-life insurance platform for Banque Populaire and Caisse d’Epargne retail customers by 2020, was launched in 2018. New auto, two-wheeler and multi-risk home insurance offers were launched in the Banque Populaire banks in 2019, and will be expanded to both networks by the end of 2020. Natixis Assurances’ strategy for these two business lines is therefore to develop a sustainable level of business activity, by maintaining the right balance between price competitiveness and the preservation of fundamental technical parameters. Personal insurance Total revenue from direct sales climbed 6% year-on-year to €11.1 billion, driven by business with the networks, strong momentum in personal protection insurance and payment protection insurance. Assets under management were up 14% to €68.4 billion. Revenue from personal protection insurance and payment protection insurance improved 12% to €993 million in 2019. Non-life insurance Non-life insurance revenues continued to show growth: premium income from property and casualty insurance totaled €1,577 million, up 6%. Growth was driven by auto (+8%) and multi-risk home insurance (+7%). The contract portfolio grew 5% to 6.1 million policies by end-2019, on the back of strong sales performances in both networks. Payments 1.2.4 Natixis Payments is a payment services provider that offers a full range of payment solutions and services to all European public and private economic stakeholders.

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NATIXIS UNIVERSAL REGISTRATION DOCUMENT 2019