Groupe Renault - 2019 Universal Registration Document
RENAULT: A RESPONSIBLE COMPANY
ANNUAL GENERAL MEETING OF RENAULT ON APRIL 24, 2020
GROUPE RENAULT
CORPORATE GOVERNANCE
FINANCIAL STATEMENTS
RENAULT AND ITS SHAREHOLDERS
ADDITIONAL INFORMATION
OVERVIEW OF RENAULT AND THE GROUP
The Groupe Renault sales network 1.1.4.5 Organization of the distribution networks Groupe Renault distributes vehicles under its brands through both primary and secondary distribution networks. The primary network is contractually bound to Renault via a concession agreement (or agency or authorized repair center agreement, depending on the country) and comprises: dealers independent of Groupe Renault; P establishments belonging to Renault through its subsidiary P Renault Retail Group (RRG) or branches as described in section 1.1.4.6. The secondary network includes mainly smaller sites, independent of Groupe Renault, and bound contractually to the primary network, most often via an agency contract, or authorized distribution or repair center contract. These sites have the role of supplementing the territorial coverage of the catchment areas of Renault’s primary networks.
The main developments in our network focus on strengthening customer satisfaction, brand differentiation and adaptation for the marketing of new vehicles. This is especially true for our range of “E-TECH” vehicles – EV, PH-EV, HEV – with the spread of Expert Sites to provide all of the services related to these New Energy vehicles. At the same time, the transformation of the network made necessary by changes in customer needs and the digitalization of services is well underway in most countries. This has meant the deployment of: business groupings (Hubs) for the pooling of back-office services P (Spare Parts Distribution), the implementation of differentiated formats (Renault EV-Shop in Stockholm and Renault City in Val d’Europe) and online commerce. the roll-out of new organizational methods (lean dealerships) and P the strengthening of our standards (Kaizen) within our dealerships, which will optimize commercial construction (fixed costs and flows) and refocus our processes around the customer, in particular with the introduction of new digital tools.
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2019
2018
Number of Renault sites*
Worldwide
o/w Europe
Worldwide
o/w Europe
Primary network
4, 871
2,468
4,938
2,528
o/w RRG dealers and branches
205 626
190 485
205 661
190 511
o/w Renault Pro+ specialized dealerships
Secondary network
6, 026 10,898
5,706 8,174
6,158 11,096
5,848 8,358
TOTAL SITES (*EXCEPT IRAN)
2019
2018
Number of Dacia sites
Worldwide
o/w Europe
Worldwide
o/w Europe
Primary network
2,838
2,456
2,878
2,485
2019
2018
Number of Alpine sites
Worldwide
Europe
Worldwide
Europe
Primary network
81
59
75
59
2019
2018
Number of Renault Samsung Motors sites
Korea
Korea
Primary network
665
664
2019
2018
Number of Lada sites
Worldwide
o/w Russia
Worldwide
o/w Russia
Primary network
594
288
606
299
2019
2018
Number of Jinbeï sites
China
China
Primary network
154
160
43 GROUPE RENAULT I UNIVERSAL REGISTRATION DOCUMENT 2019
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