Groupe Renault - 2019 Universal Registration Document

RENAULT: A RESPONSIBLE COMPANY

ANNUAL GENERAL MEETING OF RENAULT ON APRIL 24, 2020

GROUPE RENAULT

CORPORATE GOVERNANCE

FINANCIAL STATEMENTS

RENAULT AND ITS SHAREHOLDERS

ADDITIONAL INFORMATION

INCLUSION

Making mobility as widely accessible as possible 2.4.5

Affordability and physical accessibility

2.4.5.1 The “global access” range

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Finally, for more than 70 years Renault has offered a standard exchange service, which involves the industrial refurbishment of mechanical parts such as engines, gearboxes, starters, compressors, steering… In 2017 the service was extended to electronic parts with a range of refurbished multimedia systems. This new business area is a major development area for the standard exchange service. The refurbishment of electronic parts has been a natural addition to the Choisy-Le-Roi plant’s refurbishment activities, and is in line with both technological developments and customer needs. The used parts are collected in the distribution network, sorted and refurbished according to a rigorous industrial process. These renovated (“standard exchange”) parts are sold to Renault vehicle owners at a lower price than new parts while satisfying the same quality requirements. (See section 2.2.2.3). Renault is concerned with adapting its spare parts pricing to the change in the residual value of its vehicles, in order to optimize their reparability, particularly for bodywork repairs. The cost of repair is an essential criterion for insurers to avoid premature scrapping. Thus, between three and six years after the date of launch, depending on the range, Renault concentrates its price reduction efforts on parts related to passive safety (airbags, seat belts, dashboard, etc. ). Likewise, from the cessation of marketing of vehicles, the price of bodywork parts (bumpers, doors, wings, etc. ) and glazing regularly drops each year. Renault Tech: mobility solutions to serve disabled people For 10 years, Renault Tech, a wholly-owned Groupe Renault subsidiary, has placed people with reduced mobility at the focus of its concerns, offering them a complete range of adaptations to Renault and Dacia vehicles, and enabling them to travel in complete autonomy and safety whether for business or pleasure. Through Renault Tech, Groupe Renault is the only European manufacturer engaged in the design, manufacture and marketing of vehicles dedicated to the transport of people with reduced mobility. Renault Tech adaptations include vehicle adaptations to transport wheelchairs (access ramps, internal fittings), swivel or exit seats to assist with wheelchair transfers and driving aids (accelerator/brake hand control, steering balls, multi-function remote controls etc. ). This offer is available in the whole of the French distribution network, and internationally via Renault subsidiaries. Each year, more than 1,000 adapted vehicles leave the factory at Heudebouville in Normandy and the Renault Tech site located in the Renault plant at Sandouville.

Groupe Renault is working towards making cars more democratic with its so-called “global access” range, sold under the Dacia brand name in Europe, and under the Renault brand name in most other parts of the world. Thus, Groupe Renault offers a range of affordable vehicles for customers subject to financial constraints or those wanting to spend just enough to secure a reliable, sturdy vehicle. The global access range corresponds to a mid-range purchase in emerging countries and to an entry-level vehicle in Europe. To offer entry-level vehicles in emerging markets, in 2015, Renault launched the KWID, a new vehicle based on a shared Alliance platform known as CMF-A, in India. The brand has enjoyed great commercial success thanks to iconic models such as the Logan, Sandero and Duster. In 2019, Dacia achieved record sales of 737,000 vehicles over the year, and now has nearly 6.5 million customers. Widely accessible spare parts With regard to service, Groupe Renault has developed a more affordable range of spare parts to make mobility accessible to the greatest number of people. Since 1998, Renault has offered a full range of parts equivalent in terms of safety and functionality to the original vehicle parts, whatever the brand. Marketed under the Motrio brand and adapted to the requirements of Renault vehicles aged over five years and to Dacia and other brand vehicles aged over four years, the Motrio range now has more than 7,500 references, in 57 different product families. This range is compatible with 24 automotive brands and nearly 300 vehicle models. Currently, Motrio is present in around 50 countries worldwide and the brand even has its own multi-brand garage chain. Building on this success, Motrio is naturally continuing its international growth, and has committed itself to the crucial digital and e-commerce channels for closer contact with its customers. For many years, Renault has also been developing alternatives to new parts. In 2012, Renault created an after-sales refurbished parts service. In anticipation of the requirements of the Royal law on the use of parts from the circular economy in automotive repairs (which came into force in 2017), Renault’s sales network offers used body parts (hoods, fenders, headlamp units, etc. ) in France and mechanical parts in France that have been collected and selected in Indra’s approved network of ELV (end-of-life vehicle) centers. This service is particularly of interest to customers whose vehicles are not economically repairable using only new parts.

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GROUPE RENAULT I UNIVERSAL REGISTRATION DOCUMENT 2019