Groupe La Poste // ESG Essentials 2022

COMMITMENTS

A RANGE OF PRODUCTS AND SERVICES TO SUPPORT OUR CUSTOMERS IN THEIR TRANSITIONS

SERVING CUSTOMERS

■ Expectation of simplicity, proximity, usefulness and an omnichannel relationship ■ More than 42 million French people were online shoppers in 2022 (source: Fevad) ■ 78% of consumers say that companies should invest more in societal issues rather than solely seeking their economic interest (Cision survey April 2021) ■ 78% of French people say they are committed to more responsible consumption (source: Greenflex/Ademe 2023 responsible consumption survey) ■ 78% of French people are ready to wait longer for the delivery of a product in exchange for a more environmentally friendly delivery at the same price as a standard delivery (Wavestone survey of new consumer trends in 2023) Young people are concerned about global warming: 80% of them think that the situation is very worrying or dramatic and that it is urgent to act for the climate. Furthermore, a large majority (76%) recognise the need to make significant or radical changes in our lifestyles . Young people are ready to take action in all areas of everyday life: everyday transport (79%) (source: Obsoco survey, December 2021).

CIRCULAR ECONOMY

BUILDINGS ● Sobre énergie CL energy management for service-sector buildings (management of consumption, energy audits, technical and behavioural action plans, work scenarios) ● Économie d’énergie (EDE) CL E consulting on and value enhancement of energy saving certificates related to energy renovation work ● Action Habitat CL detection and awareness-raising for households on energy renovation E

● Recygo E

CL office waste collection and

● Logistics of second-hand platforms E ǂ ● Mail and parcel packaging P eco-designed and recyclable, dual-use pouches ● La Poste Mobile P sale of refurbished phones, repair, reuse and recycling

recycling ● Nouvelle Attitude E CL waste sorting and packaging, reconditioning of electric bicycles (integration company) ● Reverse logistics E recovery of used items when new items are delivered ● Return of reusable packaging E ǂ for manufacturers of reusable packaging (e-commerce)

1. Satisfying more than 60 million customers a. Strengthen geographical proximity and improve the digital relationship b. Personalise the welcome through better customer knowledge 2. Ensuring the excellence of the service relationship a. Provide a solution within 48 hours in the event of a local malfunction b. Build a trusted digital relationship 3. Developing responsible products and services a. Develop the eco-design of carbon-neutral mail, parcel and express and digital offers b. Offer responsible financial products: green loans and investments

RESPONSIBLE CONSUMPTION

● Carbo P E estimate of the carbon footprint of private individuals based on their bank statements and management of their low-carbon trajectory by companies ● Ecological score P on laposte.fr advice and education on the impact of the delivery and sending of letters and parcels ● Services-Mail-Parcels and GeoPost calculator E ǂ CL information on the environmental footprint of shipments (e-merchants)

● Redesign of the mail range in favour of the “Green letter” E P CL mail sent with vǂƒvÀ‚³® œ ½vƒÈ ÀŒˆËƒŒˆ ‚â ůŬǦ ƒ³ ½vÀŒˆ to a next-day delivery ● Mavillemonshopping CL E platform promoting local short supply chains serving regional development ● Services and applications for delivery monitoring and interaction and optimisation of home delivery times P for successful ïÀÃÈưȜ Œ ˆŒ¨œÛŒÀœŒÃ

● Eco PTZ P ● Car and works impact consumer loan P ● Prêt Avance Rénovation loans P ● Green loans CL E aligned with the European green taxonomy ● Impact credit E ● Green structured debt securities P E

● “Green” Furniture Lease CL ÀŒÃ½³®Ãœ‚¨Œ ¨ŒvÌ ï®v®ƒœ®— ● Structuring of green bond issues E ● KissKissBankBank, Lendopolis P crowdfunding ● Solidarity, SR and thematic investments E P

● Movivolt E CL long-term lease of electric vehicles for professionals and local authorities ● Log’issimo E first to last mile logistics ● Bemobi E CL long-term rental of electric bicycles for local authorities and their citizens and for companies

● Géoptis CL collection and use of air quality data ● Startway and Multi-buro E co-working spaces

Serving customers

2021

2022

BEING A RESPONSIBLE AND EXEMPLARY COMPANY Rate of VERY SATISFIED customers when they leave the post office

29%

55%

DPD France voted Customer Service of the Year for 2022 and the Customer Service of La Poste Network recognised by the Human for Client label

No. 1

No. 1

MoralScore.org ranked La Poste Mobile as the most ethical mobile operator

No. 1 as at 15/06/2022 No. 1 as at 23/05/2023

MOBILITY

FINANCING

GUIDING OUR CUSTOMERS THROUGH THE TRANSITION Number of customers with a customer account allowing them to be welcomed in a personalised way in the post office Number of vulnerable customers that have received support from La Banque Postale’s L’Appui initiative since 2013

CL Ɲǂ4³ƒv¨ vËȚ³ÀœÈœŒÃ E Ɲǂ ³ ½v®œŒÃ P ƝǂIÀœÛvȌ œ®ˆœÛœˆËv¨Ã

23,820,383

27,199,295

231,000

261,121

DRIVING CHANGE IN SOCIETY Rate of mail-parcel claims processed within less than five working days

78.4%

81.2%

22 Societal commitment: ESG Essentials 2022 — La Poste Groupe

23 Societal commitment: ESG Essentials 2022 — La Poste Groupe