Groupe La Poste // ESG Essentials 2022

COMMITMENTS

FOSTERING ETHICAL, INCLUSIVE AND FRUGAL DIGITAL SERVICES

CONTEXT AND CHALLENGES ■ Digital services at the origin of 10% of French electricity consumption ■ The acquisition of a reconditioned mobile phone would avoid the extraction of 82 kg of raw materials and the emission of 25 kg of greenhouse gases (Ademe) ■ 44% of 16-34-year-olds buy a used mobile phone (source: 2022 study conducted by Recommerce® and Kantar) ■ 13 million people with digital illiteracy in France (source: Insee) ■ State funding for the training and deployment of 4,000 France Services digital advisors in France ■ 1 company out of 2 targeted by a cyberattack in 2022 (Cesin survey)

Fostering ethical, inclusive and frugal digital services

2021

2022

Objective

BEING A RESPONSIBLE AND EXEMPLARY COMPANY Employees trained and/or made aware of personal data protection (GDPR) since 2018 La Poste Groupe is the first company to obtain the Responsible Digital Services label, which rewards its commitments to reduce the environmental, economic and social footprint of information technologies and digital communication.

62,627

102,008

Maintenance

1. Ensuring digital security and ethics a. Give people control of their data b. Protect data and report on its processing c. Develop trusted digital services

2. Advancing the responsible digital approach a. Allow all organisations to validate their procedures according to their progress through a certification process (INR label) b. Accelerate the digital transformation 3. Working with the ecosystem to ensure that digital technology has a positive societal impact a. Identify and support 1 million people with digital illiteracy each year by 2030 b. Commit as a leading company in the environmental transformation and make it accessible to all

Employees trained/made aware of the ethics of artificial intelligence

23,056

49,000

Material consumption saved by extending the life of IT equipment

3,683 metric tonnes

10,504 metric tonnes

Reuse 100% of reusable IT equipment by 2030

d. A leading player in digital trust, La Poste relies on its historical values: neutrality, universality, sustainability e. Adopt an Artificial Intelligence Ethics Charter and implement the AI ethics review system within La Poste Groupe

GUIDING OUR CUSTOMERS THROUGH THE TRANSITION Number of active Digiposte+ and Digital Identity customers (in millions)

6.5

9.6

Number of IT equipment items donated to associations

718

1,374

DRIVING CHANGE IN SOCIETY Number of people with digital illiteracy detected, supported, trained and equipped in the use of digital technology

236,085

473,734

2030: 1 million

Share of sales of refurbished mobile phones by La Poste Mobile

2.7%

4.7% 10% in 2030

Indicators monitored by the Mission Committee

16 Societal commitment: ESG Essentials 2022 — La Poste Groupe

17 Societal commitment: ESG Essentials 2022 — La Poste Groupe