Groupe La Poste // CSR REPORT 2022

Improving climate resilience 5 WORKING TO ACCELERATE ENVIRONMENTAL TRANSITION FOR ALL ■

La Banque Postale, through all its insurance subsidiaries, offers insurance solutions that are consistent with its corporate citizen identity. It has developed offers according to customer profiles: ■ for all, a Caregiver benefit for a dependent relative with home help; ■ for young people aged 18 to 29, a single price per item during the first two years of subscription; ■ for vulnerable customers, no deductible in the event of an Auto or MRH damage claim (1) , a savings solution accessible to as many people as possible, CNP Assurances long-term care policies, pooled between risks and generations (with a guarantee without medical selection, with a moderate amount of premiums). La Banque Postale and its subsidiaries contribute to civic-minded and inclusive initiatives such as: ■ participation in the “Dilemma” programme developed by the Crésus Foundation for prevention and financial education in insurance; ■ an offer of funeral contracts for people under the poverty line proposed by the ATD Quart Monde association and CNP Assurances since 2016, with a minimal monthly contribution; ■ the participation of CNP Assurances in the Fondation entrepreneurs de la cité (Businesses for the city foundation), in particular as co-insurer of the personal risk and health cover for business creators;

■ a more favourable product offer, for example, job loss insurance, marketed in the borrower offer distributed by La Banque Postale, which covers 60% of the monthly loan repayment ( vs 50% in competing offers); ■ innovative micro-insurance products offered by CNP Assurances internationally. The commitment is also reflected in the management of the customer relationship: ■ the Proxi-client service allows customers, faced with a dramatic event, to be contacted by counsellors to be listened to and referred to a psychologist free of charge; ■ in the event of a natural disaster, a team travels to facilitate the procedures in the post offices; ■ the Domi Clean service is involved in the immediate safeguarding of assets and the restoration of the home as quickly as possible, pending the visit of the expert; ■ the sales network of CNP Assurances, Amétis, is the first network of advisors to obtain a label, awarded by the certification body SGS; the label implies compliance with a charter of 13 commitments (2) .

(1) MRH insurance = multi-risk home insurance. (2) These commitments guarantee customers proximity, availability, support, customised approach, advice and compliance with ethical rules, skills and listening skills.

CSR Report 2022/ LA POSTE GROUPE 83