Groupe La Poste // CSR REPORT 2022

4 FOSTERING ETHICAL, INCLUSIVE AND FRUGAL DIGITAL SERVICES ■

2022 results and medium-term objectives

2030 target

SDG

Indicator

Scope

Unit

2020

2021

2022

ENSURING ETHICS AND DATA COMPLIANCE SDG 9

Employees trained in personal data protection (GDPR) (b) Notification of data breaches declared to the CNIL Employees trained on and/or made aware of the ethics of artificial intelligence Employees trained on and/or made aware of cybersecurity

La Poste + LBP

Number

5,800

3,000

39,381

-

LGLP

Number

16

20

-

La Poste + LBP La Poste + LBP

Number

ND 23,056

24,000

-

Number

ND

14,331

ND

-

DEVELOPING DIGITAL TRUST SERVICES SDG 9

Active customers with a Digiposte+ electronic safe or a digital identity (b)

La Poste

Million

4.6

6.5

9.6

-

Number of La Poste online unique visitors

La Poste

Million/ month

29

27.8

23

-

SUPPORTING DIGITAL INCLUSION SDG 1 & 4

Number of post offices involved in the digital inclusion programme People supported, trained and equipped in the use of digital technology

La Poste

Number

524

550

550

-

La Poste

Number

250,000 236,085 473,734 1 million/ year

(a) Training from design to use. (b) Training deployed on the La Poste and La Banque Postale perimeter in 2022, and only on the La Poste perimeter in 2021. (c) 800 public or private services are accessible with a digital identity.

CSR Report 2022/ LA POSTE GROUPE 61