Groupe La Poste // CSR REPORT 2022

4 FOSTERING ETHICAL, INCLUSIVE AND FRUGAL DIGITAL SERVICES ■

Ambitions As part of its new strategic plan, La Poste Groupe wants to accelerate its digital transformation, develop digital trust services, and contribute to digital inclusion, while aiming for digital sobriety. The group’s stated purpose is threefold: ■ contribute to the advent of ethical digital technology, develop digital trust services and deploy new innovative solutions; ■ assert itself as a privileged partner of the French State and local authorities to reduce the digital divide and illiteracy; ■ promote the ethical and responsible use of digital techniques while reducing their environmental impact. The health crisis has reinforced the omnipresence of digital technology, transforming interactions with customers (from multi channel to omnichannel). It has the effect of both accentuating the divides in uses and increasing the opportunities offered by digitisation.

To meet these challenges, the group intends to:

■ make laposte.fr an open platform of reference for all types of mail; ■ continue its joint work with Caisse des Dépôts to support the digitisation of public service activities and the regions. The foundations for a French digital sovereignty division will be laid, based on La Poste’s digital trust activities and on Caisse des Dépôts; ■ transform its data ethics into a competitive advantage by offering Digital Identity and the Digiposte+ digital mailbox to each new individual and professional customer. Faced with the digitisation of products and services, increasing the skills of La Poste employees in terms of digital technology, a priority set out in the new labour-management agreement “Le pacte social”, should enable the group to take into account major issues such as data protection for its customers or the fight against cybercrime. The development of new collaborative tools should facilitate the work and co-construction with even greater agility. All group employees will be trained in digital technology, taking into account the specific needs of their business lines and professional environment. JUNE ■ La Poste launches the DATA and AI school , with the objective of training up to 250 candidates per year over the next three years. SEPTEMBER ■ Signature by Docaposte of the INR Charter , confirming its desire to act in favour of responsible digital services. OCTOBER ■ Improved security of training purchases on the My account training platform thanks to the FranceConnect+ service, enhanced authentication using the La Poste Digital Identity. NOVEMBER ■ Signature by Docaposte of THalent Digital’s manifesto for the inclusion of disabled people through employment in the digital professions.

Highlights in 2022

FEBRUARY ■ Responsible Digital Certification obtained by i-Team (La Poste Groupe’s IS Department). ■ Participation of the group in the Annual Conference on Digital and Territorial Cohesion . Organised by Aromates in association with the French High Commission for Digital and Postal Services ( Commission supérieure du numérique et des postes - CSNP), CIGREF and La Poste’s Societal Commitment Department, each year it brings together members of parliament, representatives of the government and major State services, local elected representatives, academics, scientists, economic players and non-profit organisations to discuss the effects of the digitisation of the society on its social and regional cohesion. MARCH ■ Creation of a Data and AI division with 400 experts to accelerate innovation in the digital trust services provided by Docaposte. This division combines the expertise of its teams with that of Openvalue and Probayes, and is one of the five main players in the sector in France. ■ Creation of a responsible digital ambassador community within Docaposte (more than 120 committed employees).

60 CSR Report 2022/ LA POSTE GROUPE