Groupe La Poste // CSR REPORT 2022

Accelerating and strengthening responsible purchasing 2 CONTRIBUTING TO REGIONAL DEVELOPMENT AND COHESION ■

2.4 ACCELERATING AND STRENGTHENING RESPONSIBLE PURCHASING The purchasing function handles a volume of purchases of more than €15 billion in France and abroad, from more than 50,000 suppliers of all sizes and in all business segments. VSEs, SMEs and ISEs represent 80% of the group’s supplier panel. To manage its impact, the purchasing roadmap was reviewed in 2022 and for six of the seven strategic objectives is broken down into purchasing objectives by 2023, including:

■ on the green area: include 10% of ESG criteria in all consultations; and ■ on the citizen area: increase annual purchases in the sheltered sector from €12 million to €20 million.

IMPLEMENTATION BY THE PURCHASING SECTOR

Customer

Presence

Digital services

Increase the sector’s NPS to 20 to 2025 to support our internal customers in their customer experience at the highest level of quality Increase purchasing savings in budgets from 0.6% to 2%, for the benefit of the Company

Structure the animation of partners in a manner mirroring their organisation Provide high added value (expertise, performance, management) by developing the role as Business Partners of the sector’s specifiers

Acquire simple and modern tools by 2023 Automate the upstream and downstream operations of transactions

Train all employees of the purchasing function Attract talent from outside the sector with professional training courses Labour-management agreement “Le pacte social” and managerial culture

Green

Citizen

Include 10% CSR criteria in all consultations

Increase the annual purchases from the disabled and sheltered sector from €12 million to €20 million

A set of policies governs the implementation of this roadmap: The group’s Purchasing Policy guides all of its purchasing actions, which apply to the scope of La Poste SA and La Poste Immobilier. This policy, updated in 2021, establishes the governance framework and guides the purchasing function and its employees in their daily actions. It incorporates societal and environmental issues and guarantees compliance with legal rules, ethical principles and compliance in purchasing. The purchasing policy was updated in early 2021 and is available on La Poste Groupe’s website. The Purchasing Compliance Policy (1) completed the Purchasing Policy in 2021. It sets out the common core of values (openness, consideration, fairness, accessibility, proximity and sense of service) and commitments (2) and the rules that apply to ensure that social, societal and environmental responsibility is applied within the purchasing function and to all suppliers and subcontractors.

The Responsible Purchasing Policy, drafted and approved in October 2022, is based on four complementary fundamental pillars : ■ enforce and promote fundamental rights throughout supply chains; ■ reduce the negative impact of the group’s purchases and suppliers on the environment and encourage positive impacts; ■ promote social inclusion and contribute to the development of the economic and social fabric of the regions through the group’s purchases; ■ consolidate responsible and ethical relationships the group’s suppliers. It has been available on the group’s website since November 2022. Binding objectives and performance indicators are associated with each of these pillars. This policy is intended to be implemented in the purchasing process through operational systems and action plans.

(1) The Purchasing Compliance Policy is available on the group’s institutional website. (2) The group’s four areas of societal commitment: contribute to the development and cohesion of the regions; promote social inclusion; promote ethical, inclusive and frugal digital services; work to accelerate the environmental transition for all.

44 CSR Report 2022/ LA POSTE GROUPE