Groupe La Poste // CSR REPORT 2022

Supporting local authorities in the development of their public policies 2 CONTRIBUTING TO REGIONAL DEVELOPMENT AND COHESION ■

Indicator

Scope

Unit

2020

2021

2022

POST OFFICE ACCESSIBILITY

Post offices with a sales area accessible to all disabilities

La Poste

Number (%) Number (%)

6,350 (80.5%)

6,511 (85%) 4,879 (64%)

6 520 (89%)

Offices with an accessible sales area and outdoor access for persons with reduced mobility (PRM) Post offices equipped with ATMs with at least one ATM accessible to PRM La Banque Postale ATMs accessible to blind or visually impaired persons

La Poste

4,750 (60%)

4 871 (66.5%)

La Poste Share in % 97.3% 97% 98%

La Poste Share in % 90.8% 93.7% 95.3%

ATMs located inside offices accessible to disabled people

La Poste

Number (%) Number (%)

2,789 (100%) 6,063 (79%)

100% 100%

Post offices equipped with sound amplifiers

La Poste

6,134 (83%)

6 113 (86.9%)

Network employees in contact with customers who have received e-learning training on how to welcome disabled customers

La Poste

Share

79% 86% 86%

Deaf and hearing-impaired people supported by Deafi

La Banque Postale

Number

8,165

11,754

8 497

2.2 SUPPORTING LOCAL AUTHORITIES IN THE DEVELOPMENT OF THEIR PUBLIC POLICIES

■ a solution for assessing the digital maturity of a local authority; ■ the distribution, handling and after-sales service to schools of the SQOOL digital tablet designed by Unowhy; ■ proxi contact: this offer, provided by postmen, makes it possible in particular to help relay public policies, to inform citizens through the delivery of documents, to relay information, to collect or exchange documents (customers: local authorities, home marketing companies, banks); ■ proxi data: postman information collection service (public surveys, satisfaction surveys, identification of vulnerable people, new occupants, etc.) (customers: local authorities, energy or telecommunication operators); ■ proxi vigie: mix of social interaction services (Proxi Vigie Cohésio) and urban anomaly detection service (Proxi Vigie Urbaine) for local authorities, municipal social action centres, insurance companies and mutual insurance companies.

Section 1.3.2.2 “Regional development mission” of La Poste Groupe’s 2022 Universal Registration Document (page 85) presents the regional development public service mission as entrusted to the group by the French State. La Poste supports the public policies of local authorities through numerous services related to the demographic, environmental and digital transitions. It facilitates decision-making by elected representatives in the major areas of local public service activities, by producing a graphic and cartographic regional overview structured around six themes (demography, housing, economy, Silver economy, mobility, regional development). La Poste contributes to the “Action Publique 2022” programme of public service activities, which aims to simplify the access of all citizens to services in the regions, to involve them in the co production of public services, and to promote their digital inclusion. La Poste offers services such as: ■ a citizen relations management solution: more than 840 municipalities have adopted this service, which allows residents to access numerous services at any time via digital channels;

42 CSR Report 2022/ LA POSTE GROUPE