Groupe La Poste // CSR REPORT 2022

Adapting postal coverage formats to local needs 2 CONTRIBUTING TO REGIONAL DEVELOPMENT AND COHESION ■

2.1 ADAPTING POSTAL COVERAGE FORMATS TO LOCAL NEEDS Thanks to the combined power of its physical, digital and human networks, La Poste is consolidating its presence in the regions. The group aims to have 40,000 points of access to a postal service in 2025 and 150 million new services provided by postmen per year in 2030 .

Indicator

Scope

Unit

2020 16,943

2021

2022 17,321

La Poste retail outlets in France of which:

La Poste La Poste

Number Number

17,038

■ Classic format

Marketing to private individuals and professionals of banking and insurance services, mail, parcel, express and mobile telephony services Sharing of postman-counter clerks’ time between post office counter services and mail and parcel delivery Offer a dozen public services on behalf of the Ministry of Finance, the Ministry of the Interior, the Ministry of Justice, the National Health Insurance Fund, the National Pension Insurance Fund and MSA, the National Family Allowances Fund, the National Employment Office, etc. Located in urban priority neighbourhoods (customer reception and working conditions for employees improved to adapt to needs) Located on the premises of a town hall, they offer most of the services of a post office. Hosted by retailers, craftspeople or associations, commissioned by La Poste to provide postal services and, in rural areas, simple financial support services

7,566

7,298

7 001

■ Postman-counter clerk offices

La Poste

Number

1,003

1,280

-

■ Public service areas operated by La Poste ■ “France Services” certified offices (b)

La Poste

Number

514

524

-

La Poste

Number

191

312

402

■ Societal priority offices

La Poste

Number

1,929

1,929

1,929

Postal coverage outlets in partnership including:

La Poste La Poste

Number Number

9,376

9,779

10,320

■ Local and inter communal postal agencies ■ “La Poste Relais” outlets (c)

6,554

6,737

6,915

La Poste

Number

2,822

3,003

3,405

Customers per day

La Poste La Poste

Million Million

1.2

0.964

0.8

Number of unique visitors to the La Poste website 23.0 (a) The offices market banking and insurance services ranging from day-to-day operations to individualised advice with a full range of products and services; mail services such as ready-to-mail envelopes, “Lettre Verte” (green mail), franking, collection of items on hold, mail forwarding, etc.; parcel and express services: sale, drop-off, pick-up, etc.; mobile telephony services. Some offices also market inclusive offers such as “Veiller sur mes parents” (Watch Over My Parents) or the driving license theory test. (b) The “France Services” offices are operated by staff who have undergone intensive training. La Poste aims to obtain the “France Services” certification for some of its public service areas, by improving the service offered to customers. The ambition is to open a site in each department, i.e. 100 spaces by the end of 2023. (c) Relays can be urban, rural or social and solidarity-based economy relays. Multi-service shops in rural areas, such as solidarity grocery shops, solidarity concierge services and non-profit cafés, contribute in particular to maintaining social ties between residents of isolated municipalities by providing them with the services necessary for their daily consumption. By prioritising short supply chains through sourcing local products, these businesses are also contributing to the environmental transition. Some “La Poste Relais” outlets are operated by players in the social and solidarity-based economy. 29.0 27.8

40 CSR Report 2022/ LA POSTE GROUPE