Groupe La Poste // CSR REPORT 2022

Appendix 1 LA POSTE GROUPE PROFILE AND STRATEGY ■

CONSUMER AND DIGITAL SERVICES BUSINESS UNIT In order to contribute to the implementation of the group’s ESG strategy, the Consumer and Digital Services business unit has launched numerous action plans to address environmental, societal and regional challenges.

Improve the customer experience through a remarkable postal worker experience

■ Launch of major action plans to enhance employees’ quality of life and well-being at work. ■ Launch of a major plan to combat incivility.

■ Modernisation of the retail network: 22,000 computer workstations renewed and 840 post offices renovated in 2022. ■ A HR strategy that promotes diversity, inclusion and equal opportunities in promotion and recruitment paths, as well as the feminisation of the tech professions. Women represented 55% of the first class of the School of Data and AI, created in 2022. ■ An ambitious eco-design policy for post offices, which will all be renovated by 2025. ■ Reduction of our carbon footprint by controlling our energy consumption, thanks to an efficiency plan and the application of eco-gestures. ■ A proactive waste recycling and recovery policy (100% of paper collected and 95% of cartridges recycled). ■ Trusted, sovereign and ethical digital services developed by our subsidiary Docaposte (digital identity, digital archiving, electronic signature). ■ Committed to responsible digital services, Docaposte is a signatory of the Planet TechCare Manifesto and the Institute of Responsible Digital Services Charter. Docaposte also contributes to the work of the High Committee for Eco-Responsible Digital Services. ■ Improved accessibility of the various service points of our network, to meet local needs and new uses. ■ 90% of our post offices and all our websites are accessible to disabled people. ■ Support and training for French people experiencing digital illiteracy, thanks to the detection of digital vulnerabilities and the deployment of 85 digital steps and 100 digital advisors in post offices. ■ Support for citizens in their online administrative procedures, thanks to 404 France Services-certified post offices.

Be an eco-responsible distributor

Promote trusted, ethical and sovereign digital services

Build a physical and digital network accessible to all Promote social and digital inclusion

For more details on the activities of the group’s business units and subsidiaries, see Chapter 1, Section 1.2 “Business overview” (pages 32-76) of La Poste Groupe’s 2022 Universal Registration Document. 1.6 APPENDIX Indicator Scope Unit 2019 2020 2021 2022 Consolidated operating revenue LGLP €Bn 26 31.2 34.6 35.4 Operating revenue from commercial activities LGLP €Bn 20.4 23.5 26.6 27.1 La Banque Postale net banking income LBP €Bn 5.6 7.7 8.0 8.3 Share in profits/(losses) of jointly controlled companies LGLP €M (25) 41 87 31 Share in profits/(losses) of other equity associates LGLP €M 305 635 (12) (88) Operating profit/(loss) LGLP €M 889 3,149 3,431 1,197 Employee wages and benefits LGLP €M 12,683 13,841 14,154 13,935 Wages, salaries, bonuses and allowances LGLP €Bn 9.4 10.1 10.6 10.8

Pension contributions, Social Security contributions and employee benefit costs

LGLP

€Bn

2.8

2.9

2.8

2.9

Taxes and payroll contributions

LGLP LGLP LGLP LGLP LGLP

€M €M €M €M €M €M €M

734

720

718

704

Local taxes

133

151

119

128

Miscellaneous taxes Income tax expense

214

288

329

336

(134)

(880)

620

605

Dividends paid

221

43

33

442

Regional development (a)

La Poste La Poste La Poste

171

161

177

177

Expenditure on temporary staff

385

507

780

840

Lobbying expenses

€M 0.4 to 0.5 0.4 to 0.5 0.2 to 0.3 0.2 to 0.3

(a) Amounts received.

36 CSR Report 2022/ LA POSTE GROUPE