Groupe La Poste // CSR REPORT 2022

CONTENTS

MESSAGE FROM THE CHAIRMAN 1 ■ LA POSTE GROUPE PROFILE AND STRATEGY

2

5

1.1

A large multi-business group

6 7

1.2 A strengthened societal commitment

1.3 Structured governance

15

1.4 A business model serving value creation

32 34 36

1.5 Commitments supported at the level of the business units and main subsidiaries 2 ■ CONTRIBUTING TO REGIONAL DEVELOPMENT AND COHESION 1.6 Appendix

37 40 42 43 44 49 51 53 55 56 57 62 65 67 68 70 71 72 88 89 92 99 59

2.1

Adapting postal coverage formats to local needs

2.2 Supporting local authorities in the development of their public policies

2.3 Supporting local economic players in their development 2.4 Accelerating and strengthening responsible purchasing

2.5 Innovating for regional ecosystems 3 ■ PROMOTING SOCIAL INTEGRATION

3.1 Promoting the integration of young people and equal opportunities

3.2 Acting in favour of ageing well

3.3 Supporting financially vulnerable people

3.4 Deploying a philanthropy and general interest policy 4 ■ FOSTERING ETHICAL, INCLUSIVE AND FRUGAL DIGITAL SERVICES 4.1 Accelerating the digital transformation by ensuring ethics and digital security

4.2 Developing digital trust services

4.3 Asserting itself as a major player in digital inclusion 4.4 Advancing the responsible digital services approach

4.5 Working with the ecosystem to ensure that digital technology has a positive societal impact 5 ■ WORKING TO ACCELERATE ENVIRONMENTAL TRANSITION FOR ALL

5.1

Improving climate resilience

5.2 Reducing the emission of air and noise pollutants

5.3 Protecting biodiversity

5.4 Becoming a leading player in the rational management of resources

5.5 Environmental appendix 6 ■ EMPLOYMENT POLICY ENHANCING THE GROUP’S DEVELOPMENT

105

6.1

Material issues relating to La Poste Groupe’s workforce

108 108

6.2 Human rights policy

6.3 Quality of life and working conditions policy and preservation of health and safety at work

111 112 113 113 114

6.4 Diversity and inclusion policy

6.5 Recruitment, mobility and professional development policy

6.6 Communication and dialogue policy

6.7 Social appendix

7

■ APPENDICES

121 122 131 134

7.1

GRI Index

7.2 Methodological note

7.3 Glossary