UNIVERSAL REGISTRATION DOCUMENT 2023

2 THE GROUP’S BUSINESSES Insurance in France

2.2.3.6 Construction The Group’s business in the construction sector is driven primarily by multi ‑ risk policies (non ‑ life, civil liability, and ten ‑ year civil liability) distributed via employee networks, agents, and brokerage. Insurance for local authorities As the leading insurer of local authorities and organisations, Groupama has a renewed insurance offering for public authorities. This offering is a response to the new risks that local authorities must face due to territorial reorganisation in France. The Group is rounding out its insurance offerings with prevention and advisory services adapted to the risks faced in today’s environment: road accident prevention thanks to the Centaure training centres, crisis management, prevention of climate ‑ related risks, etc. In climate ‑ related risk prevention with local authorities, the rollout of the Groupama ‑ Predict service continued. This service sends out highly localised alerts through the app or text messages in the event of a weather event or natural disaster based on customised information provided up front. A campaign to support elected representatives by providing the update to Local Response Plans and the DICRIM (Local Major Risk Information Document) as part of the Groupama Predict partnership. Given the interest presented by Groupama ‑ Predict, Groupama continued its steps to deploy this service for its other categories of customers, including the corporate market, as well across all its regional mutuals. The Group also deployed an app called “Mon Kit Élus”, which provides all elected representatives of local authorities with a single space for useful numbers and information needed for the various activities that they carry out on a daily basis. Commercial insurance In an economic environment that continues to be difficult, in a market where price competition remains strong in the SME/SMI segment, unlike the mid ‑ caps and large company segment, where the market has entered an uptrend, the Group has maintained its involvement alongside companies. Beyond the agri ‑ food sector, where Groupama remains the leading insurer, Groupama is strengthening its presence alongside SMEs and mid ‑ caps. They have access to a very comprehensive offering, including the “base” covers of casualty insurance, credit insurance, group insurance, employee savings, legal protection, as well as pensions and protection in case of unemployment of the business head. Groupama also intends to support its business customers in the face of the emergence of new risks to which they are exposed; in this context, Groupama has developed a cyber risk cover to protect and support companies that are victims of hacker attacks. 2.2.3.7 2.2.3.8

Groupama is also supplementing its various insurance offerings with a range of services designed to meet all the needs of companies, including road safety services and surveillance of premises.

2.2.4

LIFE AND HEALTH INSURANCE

2.2.4.1 Individual health In the individual health insurance market, healthcare spending increased at a steady pace in 2023, particularly in community medicine and hospitals. The year was also marked by the entry into force of several changes to the reimbursements under the compulsory scheme (increase cost of physician consultations, transfer of dental expenses, etc.), which had an impact on the volume of services covered by the Group. Against this complex backdrop of rising healthcare costs and continued inflation for households, Groupama has maintained the growth momentum of its individual health portfolio by relying on an offering able to be customised to the needs of its policyholders and the strength of its advisors, who work closely with members. This momentum also benefited from the multi ‑ channel approach implemented through its Groupama et Moi app and its website, which provide effective support for its customers. In particular, the preventive services offered to policyholders in the health kiosk in their customer area have been enhanced, and the teleconsultation service, which is especially popular with our policyholders, has seen a significant increase in use. Moreover, our network of partner opticians was renewed as part of a call for tenders concluded at the end of 2023. Beginning on 1 January 2024, our policyholders will have access to even better cover and quality equipment despite the inflationary environment. Individual retirement savings As at 31 December 2023, Groupama generated €2.1 billion in premium income in individual retirement savings. The Group confirms the success of its positioning and customer support strategy on the pensions area with 31,936 new PERIN policies (Groupama/Gan Nouvelle Vie) taken out in 2023 and the deployment of the Ma Nouvelle Vie website. It provides all useful information about retirement through videos, editorial content, podcasts, and simulators. More than 2 million sessions have already taken place on the website, with a predominantly female audience. In 2023, it was completely overhauled to make it more ergonomic and accessible to people with disabilities. 2.2.4.2 Groupama generated premium income of €7.2 billion in life and health insurance (52% of premium income generated in France) as at 31 December 2023.

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Universal Registration Document 2023 GROUPAMA ASSURANCES MUTUELLES