Groupama // 2021 Universal Registration Document

4 CORPORATE SOCIAL RESPONSIBILITY (CSR) Declaration of Extra-financial Performance

Entity (country)

Information provided for this entity

Mutuaide

Social, environmental and societal

SPARA* **

Social

SPSE* **

Social

These entities have been excluded from the scope for the AML/CFT training indicator. * These entities have been excluded from the scope for the corruption prevention training indicator. **

Summary of risks, topics, and key performance indicators 4.2.5.2.

Group risk classification

Point in the text Point 4.2.2.2.

Key performance indicators

UN SDG (1) correspondence

Main risks and their definition

SOCIAL: Employability/Skills adaptation Risk of inadequacy of skills with changes in the business lines: risk of not taking into account in our training and recruitment changes imposed by our environment and which will have an impact on the capabilities of employees (increasing complexity of insurance products, digitalisation, big data, AI, etc.) SOCIAL: “Working well together” Risk of not taking into account in our social policy the pressure suffered due to the demands of results, psychosocial risks (PSR) and contemporary social aspirations (quality of life at work and daily transport, balance between private and professional life, salary, and professional development) SOCIAL: Equality/Diversity Risk of a breach of equal treatment for certain identified categories - young people, women, people with disabilities, seniors - during their working life (in recruitment, integration, and professional pathway including training) and risk of isolation from the active forces of society SOCIETAL: Quality of advice Risk of failure to exercise the duty to advise and of providing non-explicit, erroneous or misleading information

HR risk

Rate of employees ❯ trained

HR risk

Point 4.2.2.2.

Absenteeism rate ❯

HR risk

Point 4.2.2.2.

Rate of female ❯ executives Rate of female ❯

senior executives

Lack of advice Point

Rate of business in ❯ delegated or recommended management

4.2.2.3.

SOCIETAL: Customer satisfaction Risk of failure at key moments in the customer relationship

Unavailability Non-compliant service

Point 4.2.2.3.

Score out of ❯

20 points on 4 relationship-based criteria management: Rate of “Very Satisfied”

Claims ❯

SOCIETAL: Protection needs (coverage of societal issues) Risk of not taking into account the needs in terms of protection, linked to the challenges of transition (demography, mobility, digital, new forms of work, urban violence…) and of not taking into account the budgetary capacities of the insured (accessibility to insurance)

Non-life underwriting risk

Point 4.2.2.3.

Rate of external ❯ (customers or non-customers) and internal individuals made

aware of or trained in prevention actions/number of employees

UN Sustainable Development Goals. (1)

96 Universal Registration Document 2021 - GROUPAMA ASSURANCES MUTUELLES