Groupama // 2021 Universal Registration Document

2 THE GROUP’S BUSINESSES Insurance in France

Professional insurance 2.2.3.5 This category includes micro-enterprises, very small businesses, and heads of independent companies (fewer than 20 employees) with very diverse profiles (craftsmen, retailers, self-employed professionals, and service providers). The Group has updated its comprehensive range of offerings and has diagnostic tools that enable risk analysis and advisory services that meet customers’ needs as closely as possible. The Group can offer all insurance solutions useful for professionals for both their business and their private life. Construction 2.2.3.6 The Group’s business in the construction sector is driven primarily by multi-risk policies (non-life, civil liability, and ten-year civil liability) distributed via employee networks, agents, and brokerage. Insurance for local authorities 2.2.3.7 As the leading insurer of local authorities and organisations, Groupama has a renewed insurance offering for public authorities. This new offering is a response to the new risks that local authorities must face due to territorial reorganisation in France. The Group is rounding out its insurance offerings with prevention and advisory services adapted to the risks faced in today’s environment: road accident prevention thanks to the Centaure training centres, crisis management, prevention of climate-related risks, etc. In the area of climate-related risk prevention with local authorities, the rollout of the Groupama–Predict service continued. This service sends out highly localised alerts through the app or text messages in the event of a weather event or natural disaster based on customised information provided up front. A campaign to support elected representatives by providing the update to Local Response Plans and the DICRIM (Local Major Risk Information Document) as part of the Groupama Predict partnership. Given the interest presented by Groupama-Predict, Groupama continued its steps to deploy this service for its other categories of customers, including the corporate market, as well across all its regional mutuals. The Group also deployed an app called “Mon Kit Élus”, which provides all elected representatives of local authorities with a single space for useful numbers and information needed for the various activities that they carry out on a daily basis. Commercial insurance 2.2.3.8 In an economic environment that continues to be difficult, in a market where price competition remains strong in the SME/SMI segment, unlike the mid-caps and large company segment, where the market has entered an uptrend, the Group has maintained its involvement alongside companies. Beyond the agri-food sector, where Groupama remains the leading insurer, Groupama is strengthening its presence alongside SMEs and mid-caps. They have access to a very comprehensive offering,

including the “base” covers of casualty insurance, credit insurance, group insurance, employee savings, legal protection, as well as pensions and protection in case of unemployment of the business head. Groupama also intends to support its business customers in the face of the emergence of new risks to which they are exposed; in this context, Groupama has developed a cyber risk cover to protect and support companies that are victims of hacker attacks. Groupama is also supplementing its various insurance offerings with a range of services designed to meet all the needs of companies, including road safety services and surveillance of premises.

2.2.4

LIFE AND HEALTH INSURANCE

Groupama generated premium income of €7.0 billion in life and health insurance (55% of premium income generated in France) at 31 December 2021.

Individual health 2.2.4.1 Groupama is the number 2 in France on the individual health market (source: L’Argus de l’Assurance – June 2021). In 2021, in a context still marked by the Covid-19, Groupama enhanced its digital services for its customers, with a new customer area facilitating the use of numerous functions such as sending healthcare service bills, running reimbursement simulations, and monitoring their consumption. In addition, new services were developed in this new area, giving access to personalised support in various areas of Prevention such as nutrition, well-being, support to quit smoking, and access to remote consultation. The individual health insurance enrolment process was also revised to highlight the personalisation of Groupama’s range of solutions and to make the offered cover more understandable. This new user experience was awarded a Contentsquare “UX design” prize. Groupama also widely deployed the “PSY” service of three families of insurers starting in April 2021. During the health crisis, Groupama provided policyholders with increased psychological support. In addition to this service, Groupama also implemented easier access to remote psychological consultations with the help of Mutuaide. Individual savings/pensions 2.2.4.2 At 31 December 2021, Groupama generated €2.4 billion in premium income in individual savings/pensions, with a share of unit-linked (UL) products for individuals of 51%, outperforming the market. The strategy of securing the duty to advise and the commercial dynamics in savings reinforced the positioning of the delegated management offering on life insurance policies with customers.

22 Universal Registration Document 2021 - GROUPAMA ASSURANCES MUTUELLES