GROUPAMA / 2020 UNIVERSAL REGISTRATION DOCUMENT

4 CORPORATE SOCIAL RESPONSIBILITY (CSR) Groupama CSR Policy

4.1

GROUPAMA CSR POLICY

Respondingto societal issues is part of the history of Groupama,a mutual insurance company that has always been driven by its values: proximity, engagement, performance, and solidarity. the Group focuses on people and customersatisfaction,as reflected in our purpose: We are here to allow as many people as possible build their lives confidently.To do this, we rely on humane, caring, responsible communities. Our actions and measures initiatedduring the health and economic crisis in 2020 perfectly illustrate this sense of sharing and support for stakeholders. Rooted in the territories, the Groupamagroup is thereforeattentive to its environment and has a long-term vision for its actions. We believe the CSR approach is a key factor in our employees’ commitment and motivation, in innovation, operational efficiency and the reinforcementof the quality of our relationshipwith external and internal audiences. the Group has adopted a CSR plan for 2019-2021. Its objective is to mobilise as many people as possible for shared sustainable development, serving the Group’s strategic issues. The plan was constructed using a collaborative approach, teaming up the coordinators and departments of the companies, the employees (2,500 of them expressed themselves), and the elected representatives, with the ambition of further anchoring CSR in the Group’s everyday activities. The 2020 CSR review is presented in the Declaration of Extra-financial Performance. The CSR strategy is based on four commitment priorities: A caring employer committed to collective success ❯ For a number of years, beyond the quality social status (social protection, employee savings, etc.), Groupama has made many commitments as a responsible employer in line with the social issues of CSR, such as professional equality, non-discrimination, and promotionof diversity, employmentof workerswith disabilities, and quality of life at work, while at the same time increasing employees’ engagement levels. This momentum continues at the Group level and within the companies,reinforcingthe recruitmentof new profiles and the employabilityand adaptabilityof employees,in a content of strong development of digital. The biannual Group Opinion Survey assesses changes in the level of employee engagement (76% in 2018, up 3 points compared with 2016; the next poll will be conducted in March 2021). In terms of employer responsibilityduring the 2020 crisis, the key objectives were to preserve employee health, maintain team cohesion, and ensure business continuity.

An insurer that develops solutions and sustainable services ❯ As a pioneeringgroup, Groupamadevelops insuranceand financial productsand services that respond to society’smajor issues, such as mobility, support for entrepreneurship, risks related to digital, incentives for responsible behaviour, management of sustainable social protection(retirement,health), problemsrelated to the ageing of the population (assistance, long-term care) and Asset Management incorporating environmental (including the climate), social, and governance criteria (ESG). Today, Groupama is committedto going further in the integrationof societal factors into the designof its offeringsby using innovation.Beyondour offerings, the goal is to continue to develop a responsiblerelationshipbased on long-term advice, transparency, accessibility, services, and a complete prevention policy – safety of property and people, healthcare, preventionof weather risks, etc. – and deployedas local actions, meeting our customers where they are, whether they are private customers, professionals (including in agriculture), companies, or local authorities. Support actions for all members and customerswere very quickly implemented at the beginning of the health crisis, fully illustrating the local mutual insurance promise. A partner working in solidarity with communities ❯ and territories Proximity is at the heart of Groupama’s history and operations through its decentralised organisation and its businesses firmly established in the regions. They enable an ongoing dialogue between elected representatives, members and customers, employees and stakeholders.Groupama is reinforcing its mutualist model to serve the regions. In addition to local preventionactions, the Group’s companies are fully committed, particularly through partnerships, to support for the developmentof economic initiative and to very many solidarity actions. For 20 years, Groupamahas been contributingto the fight against rare diseases,one of the three major national public health priorities along with cancer and Alzheimer’sdisease, through the Groupama Health Foundation. Since its creation, and together with the regional mutuals, the foundation has supported more than 40 researchers and hundreds of projects and associations. A Rare Diseases Research Prize, worth €500,000, was launched in 2017. A social innovation prize is awarded each year. the Group also supports film creation and solidarity actions in Madagascar. Once the events of 2020 began, the Group and its companies mobilised significant resources to support global public action and regional partners.

70 Universal Registration Document 2020 - GROUPAMA ASSURANCES MUTUELLES