Econocom - 2019 Universal registration document

02 group overview group positioning

MarS can produce indicators to improve the performance of digital transformations in three specific areas: financial performance: how to spend less • thanks, for example, to an anti-digital waste algorithm to identify all assets and applications not used by the company; operational performance: how to increase • user satisfaction with, for example, a satisfaction indicator that makes it possible to capture user satisfaction; technological performance: how to • improve uses from typical employee profiles defined through their digital uses. VERTICAL TRANSVERSAL 3.5.2. OFFER Econocom Retail 3.5.2.1. With the proliferation of technological innovations, “smart phygital” is becoming the new norm. While many thought that e-commerce would render physical stores obsolete, 360 degree retail is emerging between the on- and off-line worlds.

Econocom Retail’s ambition? To help retailers meet new challenges in their industry by offering their customers an experiential, connected and omnichannel retail solution to improve the customer experience. With solutions supporting the entire customer journey, from digital solutions for attracting customers to the store, and then ensuring their loyalty after they leave, including innovative solutions within the store itself, Econocom Retail aims to bring the future of customer experience to end-customers today. Econocom Retail is: end-to-end connected solutions to • provide customers with a unique, innovative and consistent customer experience; custom-designed software and solutions; • 360 degree collaboration: conception, • support and financing; a showroom and a labcenter: an • invitation to live the new retail experience with Econocom Retail.

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2019 annual report