Econocom - 2019 Universal registration document

02 group overview group positioning

Services 3.3. A GLOBAL MARKET UP 5% 3.3.1. The digital services market performed well in 2019. This should continue in 2020 with a growth estimate of 4.4% for the EMEA (Europe, Middle East, Africa) zone, according to the firm Teknowlogy/PAC. An even more positive trend internationally, with 5.7% growth in 2019 and 5.3% expected for 2020. For France, Syntec Numérique/IDC in its report released in December ژ 2019, predicts differentiated progress depending on types of services: +2.9% for consulting and services delivered by digital services companies, +6.6% for software vendors and +4.4% for technology consulting, which is an average of 4.0% growth for 2020. This sector will then account for more than €60 ژ billion, of which 60% will come from consulting and services delivered by DSC. Still according to Syntec Numérique/IDC, it is the transformation plans what will support growth. SMACS (projects around “Social, Mobility, Analytics, Cloud, Security”) will account for €16.5 ژ billion with growth of 16.5% between 2019 and 2020. For consulting and services delivered by DSC, the growth engine for 2020 is based on new, high value-added offers (cybersecurity, artificial intelligence, cognitive systems) and the development of cloud services. The sectors driving growth are “Banking - Insurance - Finance”, “Services to professionals” and “Utilities”. Lastly, the digital sector continues to boom, creating jobs for the tenth year in a row, increasing the workforce by more than 510,000 jobs in 2019, with growth of +7.1% (excluding software) or six times more dynamic than the private sector as a whole (+1.2%).

THE THREE PILLARS OF 3.3.2. THE ژ ECONOCOM OFFER

The Services activity of the Econocom group is developing personalised services to complement its customers’ digital projects and quickly meet their business needs. Our 8,300 Services employees located in ten countries operate in three major areas : services to users with the Modern Workplace offer, cloud and infrastructure services and lastly digital transformation services with its expertise in applications Users want to receive in their company services aligned with the highest standards of richness and quality from A to Z. The Information Systems Department (ISD) must therefore offer them new services to correspond to new uses. To assist them, Econocom designs, integrates and manages digital workplace environments, generally known as “Digital Workplace” made up of: IT infrastructure cloudified; • cloudified office suite; • standardised user devices; • digitalised service desk; • reinvented convenience services. • Moreover, Econocom is ranked by the firm Teknowlogy/PAC as the leading player in the users’ outsourcing market in France for the third straight year. Furthermore - through its satellite Infeeny, a Microsoft pure player - received from the software vendor the title of partner for the year 2019 in its “Modern Workplace - Microsoft 365 & Surface” category. and data engineering. Services to Users

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2019 annual report