Compagnies des Alpes // 2019 Universal Registration Document

2 RISK FACTORS

Crisis management procedures

Thus, over the year, a total of 31,508 hours of safety at work training was provided. In compliance with the law of 31 December 1991 and the decree of 5 November 2001, professional risk evaluation documents (personnel health and safety) are compiled and updated regularly on French sites. They include risk identi fi cation by business segment and job position as well as action plans. Each company is in charge of creating the single document for risk evaluation, and of updating it. This applies to all sectors, all reporting levels, and all employees, regardless of their status. Due to the nature of its activities, the Group is exposed to the risk of employees being involved in an accident on the Group’s sites, especially when using, operating or carrying out maintenance on ski lifts or attractions and facilities in amusement parks.

For the CDA Group, the security and integrity of its employees are priorities (see also section 4.2.3.3). Before the start of each season, forums are organised to welcome new employees and distribute as necessary booklets or welcome guides that set out these priorities. It is also a good opportunity to tell employees about the low season activities and corporate strategy and explain what they can do to increase the “Very High Satisfaction” of customers. Training is dispensed on customer hospitality and safety and also operational procedures, preventive measures (movement and postures, working at heights, using chemical products, etc.), and procedures to follow in the event of an incident.

2.5 Regulatory and compliance risks

2.5.1 RISK OF NON-COMPLIANCE

The risk of non-compliance is monitored by the Group’s Legal Department. Compagnie des Alpes implements a set of procedures to comply with applicable regulations in respect of labour, competition and fi nancial markets law.

The Group’s sales and marketing teams have been made aware of the importance of increased vigilance with regard to the compliance of contracts and pricing policies, and promoting a stronger compliance culture within the Group and its main suppliers.

2.5.2 RISK OF MAJOR LOSS OF A PUBLIC SERVICE CONCESSION

in close collaboration with the sites and Group departments concerned. An approval Committee validates the response dossiers before sending them to the authorities. The goal is also to secure operations over the long term by participating in the development of the real estate o ff ering and optimising the sale of ski passes. The reputation of professionalism and cutting-edge skills earned by the employees of Compagnie des Alpes reduces the risk of non-renewal of a PSC and contributes to the value chain.

Compagnie des Alpes operates its Ski Areas, ski slopes and ski lifts under public service concessions (PSCs) granted by regional authorities. The economic model of Compagnie des Alpes’ Ski Area activities is thus based on integration in the mountain ecosystems, involving cooperation with all stakeholders in order to develop and further improve the current o ff ering and the quality of the activities available. The renewal of each of the PSCs involves the identi fi cation of capital expenditure requirements and the analysis of their relevance, as well as the de fi nition of the regulatory, local and environmental frameworks,

2.6 Crisis management procedures Should a crisis arise, the Group has a crisis management system that allows it to quickly mobilise individuals with appropriate expertise to minimise the impact of the crisis and ensure it is resolved in the most e ff ective way. The crisis management system takes into account the Group’s development, in particular its international scope and new areas of business.

de fi nitions, a warning procedure, and designated individuals in the subsidiaries for setting up a crisis unit. Designated individuals on call 24/7 have been trained to be able to take action in the event of a major crisis, in accordance with clearly de fi ned rules. Specific training has been provided to the Executive Committee, subsidiary managers and crisis o ffi cers. This system enables the Group to be responsive and take quick decisions, both internally and in relation to stakeholders. It allows rapid and e ff ective support to be provided to subsidiaries experiencing a serious incident and to mitigate the consequences, whether in terms of damage to the Group’s image or impact on its activity, at Group or subsidiary level.

The Chairman and Chief Executive O ffi cer has placed this system under the responsibility of the Risk, Insurance and Crisis Management Department, which ensures it is implemented, applied and monitored, in coordination with the Group Communications Department, which is responsible for crisis communication. Operational crisis management and communication management guides are distributed to Group entities. These guides include common

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Compagnie des Alpes I 2019 Universal registration document