BPCE - 2020 Universal Registration Document

APPLYING CSR IN THE ENTITIES, BUSINESS LINES AND PROCESSES NON-FINANCIAL PERFORMANCE STATEMENT

TALKING WITH OUR STAKEHOLDERS Groupe BPCE interacts with its stakeholders in the course of its business. The following diagram shows some of its stakeholders and the ways in which it interacts with them.

Cooperative shareholders

Customers

Directors

Businesses Institutions Individuals

Banque Populaire customers Caisse d’Epargne customers

Local savings companies Boards of Directors of the Banques Populaires Supervisory Boards of the Caisses d’Epargne BPCE SA Supervisory Board Specialized committees

Shareholders’ Meetings Meetings and newsletters

Satisfaction surveys and complaints management Design and management of products

Coordination by the Fédération des Caisses d’Epargne and the Fédération des Banques Populaires

and services Partnerships

Participation in Board of Directors, Supervisory Board and committee meetings

Suppliers and sub-contractors

Employees

NGOs and non-profits

Businesses Service providers

Employees of the Group and its subsidiaries Employee representatives and labor unions

Non-profits protecting the environment and human rights

Companies working with disabled persons

Interaction via contributions to surveys Skills sponsorship Employee volunteering

Consultations and RFPs Responsible Supplier Relations Charter CSR clauses in contracts Annual convention and satisfaction surveys

Internal information Satisfaction surveys Economic and Labor Relations Council Women’s networks

Ratings agencies, investors and independent third parties

Institutions, federations, regulators

Academic and research sector

Financial regulatory authorities

Financial and ESG rating agencies Statutory auditors

Business schools and universities Research institutions

Participation in industry-wide initiatives Filing of documents and information

Relations with business schools and universities Employment of interns and students on work-study contracts Contribution to research and working groups

Transfer of information and audit documents for ratings/audits Regular dialog

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UNIVERSAL REGISTRATION DOCUMENT 2020 | GROUPE BPCE

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