BIC - 2019 Universal Registration Document

OUR ENVIRONMENTAL, SOCIAL, AND SOCIETAL RESPONSIBILITY

Our social responsibility to our teammembers [NFPS]

in Australia and New Zealand, team members benefit from skin ● cancer screening and prevention operations. One Australian warehouse also organized a campaign on the prevention of occupational accidents and risks related to manual materials handling; in Brazil, weekly exercise sessions help prevent stress and ● musculoskeletal disorders; in the United States, the Group is pursuing its partnership with ● OneExchange, a private healthcare company offering a broad range of services in compliance with US healthcare reform. In 2019, 80% of BIC’s American team members subscribed to OneExchange. Events were held on site in Shelton, Connecticut, in Charlotte, North Carolina, and in Gaffney, South Carolina, highlighting preventive measures such as flu vaccinations and biometric screening. The latter gives team members an overview of their current state of health, enabling them to identify potential opportunities for improving their health and well-being. A newly launched benefits portal allows team members to log in and access their health and well-being benefits, using either a computer or a smartphone for maximum convenience; in Morocco, following up on the good results achieved in the ● past three years, the “Joy Ministers” continue to conduct workplace well-being programs, including yoga, running, fitness sessions and outdoor activities for team members and their families; in Mexico, two sites proposed screening programs (with 70% ● team members participation) and flu vaccinations (50% of teammembers vaccinated). Progress made in 2019: the role of the manager ❯ The managers’ attitudes and behavior are the cornerstone of any effort to combat psychosocial risks (PSR). As a responsible company, BIC trains its managers in the ability to acquire and apply new managerial skills and in their fundamental role as the providers of a positive environment for themselves and for their teams. They also have a clearly stated mission to be on the lookout for the subtle signals indicating that a team member is in distress and are trained to detect those signals. The “Managing Others@BIC” and “Leader@BIC” training modules, created to help managers deal effectively with the challenges they face as team leaders, increasingly incorporate the aspect of well-being at work as well as stress management in their programs.

All people managers are trained on the Performance Evaluation and Development Module, which consists of: explanation of the performance model; ●

how to give and receive feedback; ● writing a development plan; and ●

how to successfully evaluate team members, encompassing ● not only the accomplishment of business goals but also how each team member demonstrates BIC’s Core Values, Core Competencies and Functional Competencies. In 2019, BIC University participated in the launch of the “Invent the Future” transformation plan by offering training in organizational transition management, specifically designed to help managers and team members facilitate the transformation process for themselves and their teams. Customized workshops, that included leadership assimilations, team formation and goal setting initiatives, helped the newly formed teams in quickly forming strong collaborative relationships. Progress made in 2019: teammember services ❯ An Employee Assistance Program (EAP) has been in operation for several years in the United States (at BIC CORPORATION), in France (the PASS program), in the Asia-Pacific zone and in Latin America. Set up for the benefit of BIC team members and their families, this service offers a 24-hour helpline plus the possibility of face-to-face meetings with professionals. Performance ❯ In 2019, 3 occupational diseases were declared in France and 2 in Mexico.

ABSENTEEISM (EXCLUDING ON-SITE ACCIDENTS ANDMATERNITY) – BIC GROUP PERMANENTWORKFORCE

0.9%

0.8%

0.8%

2019

2017

2018

Absenteeism (excluding on-site accidents and maternity) remained stable. Absenteeism (including on-site accidents and maternity) was 1.5% in 2019

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• BIC GROUP - 2019 UNIVERSAL REGISTRATION DOCUMENT •