Aéroports de Paris - 2019 Universal registration document
OPERATIONS WITH RELATED PARTIES
SOCIAL, ENVIRONMENTAL AND SOCIETAL RESPONSIBILITY INFORMATION
PROFIT FORECASTS
ADMINISTRATION AND EXECUTIVE MANAGEMENT BODIES
COMPENSATION AND BENEFITS OF CORPORATE OFFICERS
FUNCTIONING OF THE BOARD OF DIRECTORS AND MANAGEMENT BODIES
MAIN SHAREHOLDERS
FINANCIAL INFORMATION ON THE ASSETS, FINANCIAL POSITION AND CONSOLIDATED FINANCIAL STATEMENTS AT 31 DECEMBER 2019
ADDITIONAL INFORMATION ON THE SHARE CAPITAL AND PROVISIONS OF THE ARTICLES OF ASSOCIATION
MATERIAL CONTRACTS
MONITORING OF THE ETHICS AND COMPLIANCE MECHANISM An ethics climate barometer was produced for the first time in 2019 to measure employee perception on ethics, and specifically conflicts of interest and corruption. It is also used to measure the level of awareness and confidence in the alert system: ◆ 79% of employees said that they felt very concerned by ethics (75% in 2018); ◆ 88% said that it is important to have someone responsible for ethics issues (unchanged from 2018); ◆ 86% of employees have confidence in their company’s ability to resolve ethics dysfunctions (78% in 2018); ◆ 81% of employees, once they knew about the whistle-blowing mechanism, had confidence in their company’s ability to guarantee their anonymity and protection if they were to blow the whistle (86% in 2018). This lower result must be put into perspective as at the same time knowledge of the whistle-blowing mechanism by employees increased considerably from 50% in 2018 to 75% in 2019. Furthermore, Aéroports de Paris is a member of Transparency International and also of the Cercle Éthique des Affaires , which helps Groupe ADP to promote ethics to its employees. Measures for customers Public and airport safety is the most important issue in the latest materiality study. See “Risk Management” chapter. Airport safety See “Risk Management” chapter. Protecting people and goods See “Risk Management chapter” and the sub-chapter “HR policy and challenges, risk analysis and materiality study” of chapter “Providing the group and its employees with the means for their development”. Measures for people with disabilities or impaired mobility Policy and objectives In application of (EU) ruling no. 1107/2006 of 5 July 2006, the mission of assisting people with disabilities and impaired mobility (PRM) at Paris-Charles de Gaulle and Paris-Orly airports has been assured by Aéroports de Paris since 22 July 2008. In a context of strong growth in assistance requests, Aéroports de Paris is supported by service providers with the aim of improving the quality of service provided: reactivity and availability, adapting the offer to passenger needs. Achievements and results Significant work continued in 2019 to improve operational efficiency in line with ground handling service providers, in order to gain in productivity and customer reassurance. With an aim of continuous improvement to services, the analysis of customer expectations and requirements is a priority focus in
Groupe ADP’s road map in order to contribute to better targeting of actions to be undertaken. The reinforcement in particular of collaboration with airlines to involve them in discussions on ways to improve services is also a priority. In this respect, an approach of listening and objectification of airline satisfaction was set up with the completion in April 2019 of a qualitative study. 2019 also saw preparation work for the renewal of the Paris-CDG handling contract planned for 2021, notably through collaboration and discussions. Working groups with airlines (AOC CDG/Air France) were notably set up. Prominence is given to improving the performance measurement system with work on-going to align performance indicators with the expectations of passenger customers and airlines. Moreover, as part of the roll-out of the new Assistance mobilité (Mobility assistance) brand, dedicated PRM waiting areas in terminals are gradually being improved. Aéroports de Paris’ purchases exceed €1 billion per year, broken down on the one hand into general, service and operations purchases, and on the other, maintenance and operations work purchases. Signed by the Chairman and CEO in 2015, Groupe ADP’s Purchasing policy is built around three strategic focuses: ◆ quality at the best price and the best timescale; ◆ supplier relations; ◆ responsible purchasing. Deployed since 2014 and signed by all suppliers under contract, the Supplier CSR Charter makes it possible to promote and share its CSR commitments with suppliers. It was updated in 2018 to include the stricter requirements set by the anticorruption (Sapin 2) laws and the law on the duty of vigilance (see section 15.6 “Operating in an exemplary way”). By supporting its suppliers in their progress and continuous improvement in terms of CSR, Aéroports de Paris consolidates its position as a responsible order giver and co-builds the products and services adapted to its quality requirements with them. The ambition to achieve the highest level of CSR performance has led to tangible actions to: ◆ promote ethical practices and secure the purchasing and procurement processes; ◆ reduce health and social risks; ◆ limit the environmental impact of products and services throughout their life cycle; ◆ further stimulate the economic fabric and innovation through reinforced collaboration with local SMEs; ◆ promote solidarity purchasing. Objectives By 2020, the Purchasing Division aims to: ◆ include a judgement criterion based on CSR (environmental, social or societal aspects depending on the type of contract) in 80% of contracts signed; Sustainable purchasing Policy
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AÉROPORTS DE PARIS ® UNIVERSAL REGISTRATION DOCUMENT 2019
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