Aéroports de Paris - 2019 Universal registration document
SOCIAL, ENVIRONMENTAL AND SOCIETAL RESPONSIBILITY INFORMATION 15 AÉROPORTS DE PARIS CORPORATE SOCIAL RESPONSIBILITY (CSR) POLICY
15.1 AÉROPORTS DE PARIS CORPORATE SOCIAL RESPONSIBILITY (CSR) POLICY
Aéroports de Paris CSR approach The global strategy
◆ employee involvement; ◆ customer satisfaction; ◆ improving its extra-financial rating.
Groupe ADP aims to become a global leader in CSR issues. The business plan therefore looks to establish a balance between economic growth and all non-financial areas. The culture of corporate social responsibility is thus in line with the public service values that make up the history and DNA of Aéroports de Paris. The group therefore conducts its policy according to the guidelines included in the ISO 26000 standard, which is the framework for CSR performance. It continues to roll out its policy within a scope that includes, alongside the parent company Aéroports de Paris, its wholly-owned direct or indirect subsidiaries (ADP International, ADP Ingénierie and Hub One). The policy is gradually being rolled out to TAV Airports and Airport International Group (AIG). The aim is to establish a common culture in terms of CSR. The group’s CSR charter, signed by the Chairman and CEO, and the corporate officers of wholly-owned subsidiaries, is based on six strategic focuses: ◆ ensure exemplary governance; ◆ place people at the heart of its strategy; ◆ satisfy all customers; ◆ control and minimise its impact on the environment; ◆ ensure ethical and responsible purchasing; and ◆ promote local community involvement. The CSR policy covers five areas: governance, environment, human capital, customers/purchasing and societal. In line with the group’s Connect 2020 strategic plan, it includes CSR performance targets, including specifically: ◆ the reduction in the group’s environmental footprint;
The identification of non-financial challenges The results of the materiality study carried out at the end of 2017 via an online survey were published on the group’s internet site (parisaeroport. fr/groupe/rse/materialite-des-enjeux-rse). Sent to 8,000 stakeholders, the study included 23 issues grouped into four themes:
◆ exemplary airport management; ◆ well-being of platform employees; ◆ environmental preservation; ◆ commitment to regions.
A total of 2,200 internal (employees) and external (suppliers, partners, etc.) stakeholders responded. They considered several CSR themes to be very important (score higher than 8/10): good governance and business ethics; preservation of natural environments and air quality; fight against climate change; work safety and security; public and airport security, accessibility to airport zones; and the quality of the welcome and service to passengers. This analysis of the challenges is crossed with the analysis of the non- financial risks prepared by Groupe ADP, to target priority areas for intervention. A summary of the main non-financial risks is presented below. Some of these have been identified as significant within the framework of the analysis of risks that are significant and specific to Groupe ADP’s business. They are presented in the Risk factors section of this Universal Registration Document.
Summary of the main extra-financial risks and relevant policies
For more information, see chapter Operating in an exemplary way
Risk
Risk identification
Risk policies and management
Ethics & compliance risk
Prohibited practices contrary to ethics and compliance in business conduct by employees or third parties may damage Groupe ADP’s reputation and share value.
The Ethics and compliance program is based on the definition and implementation of: ® an ethics and compliance action plan based on seven pillars; ® the vigilance plan. Moreover, Groupe ADP is a member of the UN Global Compact and has signed the Mobilisation Charter to fight for equality against racism.
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AÉROPORTS DE PARIS ® UNIVERSAL REGISTRATION DOCUMENT 2019
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