ADP_REGISTRATION_DOCUMENT_2017

ORGANISATION CHART

BUSINESS OVERVIEW

PERSONS RESPONSIBLE FOR THE REGISTRATION DOCUMENT AND ANNUAL FINANCIAL REPORT

STATUTORY AUDITORS

SELECTED FINANCIAL INFORMATION

RISK FACTORS

INFORMATION ON THE COMPANY

REAL ESTATE ASSETS AND FACILITIES

REVIEW OF THE FINANCIAL POSITION AND INCOME

EQUITY AND CASH FLOWS

Reception All terminals have reception and information counters in the landside areas accessible to people who are disabled or suffer from impaired mobility. There are also information counters entirely dedicated to tourist information operated in partnership with the Paris area France Regional Tourism Committee. The actions taken to improve the quality of service, promote the customer culture and involve the airport community in these areas continued in 2016, led by the Université du Service (UDS). This included service forums with all of the terminal partners to embrace the service chain and quality objectives (bringing together companies, assistants, the French border police, etc.). Other reception and hospitality projects are being provided in parallel by the Université du Service: ◆ the “Customer Attitude” project, whose purpose is to enable each employee to embody our Paris vous aime promise to all customers through actions, words and attitudes consistent with the values of service (warmth, daring, elegance and care); ◆ the evolution of reception and information areas toward a concept in line with the expectations and behaviour of customers. Comfort Groupe ADP facilitates access to the airports to and from Paris. With its new Bus Direct premium service, in association with Keolis, passengers now have access to a new fleet of 50 air-conditioned buses in addition to existing lines, notably Roissybus and Orlybus. The main services provided to passengers are Wi-Fi and USB ports on board and luggage service at the stations. Real-time information about wait times and any potential disruptions is available at the lebusdirect.com website. Passengers can also download their ticket to their smartphone at each stop. Once within the airport area, passengers can find entertainment or relax, regardless of their travel profile. All of the boarding lounges also provide games, with a special emphasis on families: ◆ children can enjoy play areas at Paris-Charles de Gaulle and Paris-Orly airports based on the Parisian square concept; ◆ children and parents can challenge themselves or each other on PS4 consoles and rediscover original, iconic video game heroes from the 1980s thanks to the arcade gaming concept; ◆ families with children up to three years old can access the new “Baby lounge” service. This 42 sq.m. area enables families to put their children to sleep (cradles), to feed them (bottle warmers) and to relax. The first lounge opened at the heart of the East Pier extension in the Paris- Orly South terminal in March 2016 and has been very successful with passengers. The concept will be deployed throughout the terminals. In addition, passengers can take advantage of a varied cultural offering: Novice and more accomplished musicians can become concert pianists on pianos made available free of charge. A free Museum Area is open to passengers in hall M of terminal 2E where they can discover original art works lent by major French museums. Exhibitions are held throughout the year in the two airports in partnership with the Louvre and Orsay museums and the Château de Versailles; two emblematic exhibitions took place this year: Picasso Plein Soleil , and the Marcel Duchamp Prize, which promoted French contemporary art to a large international audience.

Passengers can also go to the free mini-lounges to watch films and documentaries, listen to their favourite music with themed play lists or read the daily newspapers or magazines. Seven multimedia rooms have been installed in Paris-Orly’s South terminal, in terminal 2G and satellite 4 and 3 of terminal 1, in hall M of terminal 2E as well as in the connection lounge Instant Paris located in hall L of terminal 2 at Paris-Charles de Gaulle airport. In 2018, passengers will be able to see major sporting events with the football World Cup, Roland Garros, Tour de France and the Ryder Cup on the 11 sports corners screens and the giant screen of the free lounge for “Instant Paris” connections Groupe ADP also launched “My Conciergerie” in February 2017: My Conciergerie is an “à la carte” service, for departures, arrivals or connections; this premium service offers personalised support up to the aircraft door (luggage assistance, duty-free, passage through security checks, etc.) and in the passenger’s language (including rare languages like Cantonese, Mandarin, Russian, etc.). In 2017, 20,000 passengers used and appreciated this service Passengers connecting at Paris-Charles de Gaulle can now take advantage of the 1,000 sq.m. of the Instant Paris long connection centre located in hall L of terminal 2E where they have free access to a library, a Kapla area, a large work table and multimedia screens to read the papers. They can also watch films and documentaries, listen to music and use a “Charge Box” to safely recharge their electronic devices in a quiet, comfortable and elegant Haussmannian atmosphere. An eighty-room “YOTEL” hotel provides a real bed to sleep in for a few hours or the entire night, as well as showers. A restaurant provides a wide range of hot and cold foods to eat on site or take away. Efficient traffic flow A real-time information system showing wait times has been rolled out at most of the security and inspection stations. Passengers can now view their waiting time on display boards before they reach these areas. Groupe ADP is reducing waiting times as follows: waiting times before security checks will not exceed 10 minutes in 90% of cases. For parents accompanying children, family security checkpoints are set up at Paris-Orly and Paris-Charles de Gaulle during school holidays. During these periods, each child receives an original puzzle book featuring cartoon characters at the airport. Waiting for police check is a matter of concern. To limit the waiting time as much as possible, PARAFE ( Passage Automatisé Rapide des Frontières Extérieures (Quick Automated Passage of External Borders)) was deployed this year in the terminals. The PARAFE system, which was implemented by the French Ministry of the Interior, Overseas, Local Authorities, and Immigration, enables passengers to cross the border more rapidly, independently and completely free of charge, thanks to automatic gates, electronic passports and finger printing technology. In addition, testing of facial recognition technology proved conclusive. The Ministry of the Interior thus validated the system. This technology is scheduled to be deployed in 2018. The use of the PARAFE II system will enable the fulfillment of the dual objective of ensuring more efficient passenger flow through border controls while guaranteeing a very high level of reliability.

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AÉROPORTS DE PARIS  REGISTRATION DOCUMENT 2017

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